VS&A Manager of Operations - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

We are seeking a highly motivated and experienced Manager of Operations to run a team of business operations individual contributors. The successful candidate will be responsible for ensuring that all day-to-day business operations run smoothly and that the team of individual contributors is working efficiently to meet business objectives. Their primary focus will be on developing and executing operational strategies that drive growth, improve productivity, reduce costs, and deliver high-quality products and services to our customers.

Job Description

Who You Are:

• You are a leader.

• You enjoy working with others and thrive in a team environment both as a contributor and an observer.

• You are eager to teach as well as learn.

• You are vigilant about goal setting and completion, and will always strive to exceed goals whenever possible.

• You are open-minded and will assess situations from every angle in order to make good, impactful decisions. 

• You are not satisfied with subpar performance and will hold yourself, as well as others, accountable when goals and/or expectations are not met.

• You are agile and can easily iterate on existing tasks/projects when change is necessary.

• You are proactive, a great communicator, detail-oriented, and tech-savvy. 

• You always see a project through from start to finish.

• You are able to take on new projects with minimal supervision, and you’re able to take initiative when tasked with something you’re unfamiliar with.

What You Will Do:

• Manage a team of individual contributors to ensure the smooth running of all business operations.

• Develop and execute operational strategies to drive growth, improve productivity, reduce costs, and deliver high-quality products and services to our customers.

• Collaborate with cross-functional teams to ensure that all operations are aligned with the broader business objectives.

• Identify areas for improvement in business processes and suggest solutions to optimize productivity and efficiency.

• Monitor and manage operational performance metrics, including quality, productivity, and customer satisfaction levels.

• Develop and implement systems and processes for tracking, reporting, and analyzing business operations data.

• Coach, mentor, and develop team members; provide regular feedback, recognition, and support to create a positive work environment.

How You Will Succeed:

• Consistently meet or exceed KPI goals

• Complete delivery of quarterly goals in a timely manner with a focus on results

• Be organized; you must be able to multi-task yet still ensure that positive customer experiences are a top priority

• Be able to work well with other teams within and outside of the Support organization

• Communicate frequently; include any progress, roadblocks, successes, and failures 

• Always be willing to give and receive feedback; when you see it, say it

• Be vigilant; you must always keep a pulse on anything that could directly impact initiatives, be it good or bad, and be able to pivot when necessary

Essential Skills:

• Strong problem solving, organizational, time management and analytical skills with demonstrated ability to keep grace under pressure.  

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to multitask and prioritize based on business needs, provide timely updates and manage expectations of the internal and external stakeholders. 

• Team first mindset with a proven track record of changing peoples’ behavior through coaching and mentoring.

• Ability to lead with trust and validate the outcomes through different reports. 

• Demonstrated ability to increase