Manager, Product Designer, Digital Employee Experience

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team and role: 

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers. When you work in ServiceNow Digital Technology, you work for them. 

About the role:

We're looking for a UX Manager to lead a team of talented designers working on ServiceNow's people products, HR tools, and data & analytics platforms. You'll champion design excellence while creating employee experiences that transform how our 23,000+ ServiceNow employees use essential workplace tools. 

This role is unique: the solutions your team designs directly impact ServiceNow employees every day and help inform our customer-facing products. When we customize and improve ServiceNow's platform for our own needs, those insights feed back into products used by millions worldwide. 

What you get to do in this role: 

Lead and develop your team 

• Manage, coach, and mentor a team of 4-6 UX Designers, fostering growth in craft, collaboration, and strategic thinking. 

• Provide regular feedback, career guidance, and development opportunities aligned with individual goals and team priorities. 

• Build a culture of innovation, inclusivity, and continuous learning. 

Drive execution excellence 

• Oversee design execution from discovery through delivery, keeping experiences intuitive, scalable, and aligned with the Now Platform. 

• Ensure design work delivers measurable user value and business impact across people products, HR systems, and analytics tools. 

• Guide your team through rapid iteration, distilling complex enterprise problems into clean, human-centered solutions. 

• Champion design quality and consistency while encouraging innovation in new product areas. 

Shape AI-enhanced experiences 

• Drive adoption of AI design patterns, making sure they're thoughtfully integrated into workflows and deliver real value to users. 

• Help your team spot opportunities where AI can improve decision-making, productivity, and user experiences. 

• Collaborate with design system and platform teams to build reusable AI patterns that scale across ServiceNow. 

Build influential partnerships 

• Develop strong relationships with Technical Product, Business Product, and Engineering partners to align on priorities and shape product roadmaps. 

• Collaborate across Experience Design, including strategy, research, content, accessibility, and design systems, to deliver well-rounded solutions. 

• Act as a design advocate, communicating design rationale clearly and championing user needs in cross-functional discussions. 

• Partner with data and analytics stakeholders to make sure design solutions surface insights effectively. 

Advance design practice 

• Support and inform UX strategy across your product portfolio, aligning with broader Digital Technology and business objectives. 

• Promote end-to-end design thinking practices within your team and among product partners. 

• Contribute to the evolution of the Digital Technology Experience Design engagement model. 

• Work with design leadership and peers to deliver cohesive experiences across the ServiceNow employee ecosystem. 

Qualifications

Basic qualifications:

• BA/BS degree or higher in Design, Design Communication, Hu