Customer Success Manager

Department: Sales

Employment Type: Permanent - Full Time

Location: US - Texas

Reporting To: JP Nelson

Description

The Client Success Manager owns the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand their services with Solis. This role partners with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth. 

About the role

You'll take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment, while proactively managing renewals to minimise risk and maximise retention. Your keen eye for opportunity will help identify and advance expansion initiatives, contributing directly to revenue growth.

By joining us as a Customer Success Manager, where you'll be the trusted advisor and primary point of contact for a portfolio of valued clients. In this role, you'll lead strategic conversations, develop tailored success plans, and ensure our solutions align with each customer's goals and desired outcomes.

About you

With a strong focus on collaboration, you'll work closely with Service Delivery and Operations teams to champion customer needs internally. You'll also track and forecast account health, risks, and growth potential using CRM tools—ensuring you're always one step ahead. As a candidate, you will have:

• A background in cybersecurity, SaaS or MSSP
• A demonstrated success in renewal execution and expansion motions
• Strong communication skills being able to build long lasting relationships.