Account Coordinator

Job Description

Job Title: Account Coordinator

Reports to: Director, Client Services

Department: Client Services

Job Type: Full Time, exempt

Location: Remote, US
Hiring Range: $62,500.00 - $68,000.00

About the company:
Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine’s #1 Best Place to Work in our industry for companies with 26-100 employees.

Job Summary: Account Coordinators play an important role in the sales department, helping assist Senior Account Managers with communicating and servicing the expressed and unexpressed wishes and needs of our clients. This role is revenue generating and sales focused. Account Coordinators are branding consultants who work to support Account Managers, who are the face of our customer relationships. They help Account Managers by providing branded product solutions for our clients and help manage all the intricacies of day-to-day projects and sales activities. They are responsible for helping Account Managers exceed sales goals and play a big part in supporting, developing and growing new and existing client relationships. 

What will I be responsible for:

• Fostering and building Whitestone customers for life!
• Supporting a dedicated Account Manager hit and exceeding sales targets 
• Cross selling accounts to grow relationships, exceed sales targets and help offer existing customers a flow of new ideas and solutions we offer 
• Following up regularly with leads and customers 
• Promoting companies products and services to prospective new buyers and current customers 
• Documenting activities in company CRM
• Support Account Managers through a variety of sales activities including; building sales presentation, estimates, sales orders, fulfilling sample request, processing orders and following up on projects to list a few tasks
• Learning and developing a strong understanding of our supplier network, industry and market as a whole 

Minimum Qualifications:

• 1+ years of professional work experience required
• Experience in the promotional products industry is preferred, but not required
• Ability to work in a remote environment with strong, reliable internet access

What’s in it for me?

• The flexibility to work 100% remotely from wherever you thrive best.
• Comprehensive medical, dental, and vision benefits to support your well-being.
• A robust 401(k) match of up to 4% to help you plan for your future.
• Seasonal Office Closures to enjoy well-deserved downtime.
• Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
• Generous Parental Leave to support you and your growing family.
• Opportunities to connect with colleagues through company retreats and events.
• A fun and progressive workplace with a collaborative and inclusive culture.
• Competitive salary with performance-based bonus opportunities.
• Monthly fitness stipend to encourage health and wellness.