Product Manager, Professional Services

Kyruus' mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. At Kyruus, our values are at the heart of everything we do:
We care deeply – We do the right thing even if it’s the harder thing. We are fiercely driven – We harness our curiosity to pursue continuous improvement and create simple solutions to complex problems.We lead with respect – We celebrate the individual traits that make each of us unique and seek out diverse voices to listen and learn.We are accountable – We do what we promise for each other and our customers.
Here’s what that would mean for you in the Product Manager, Professional Services role. Care: You are passionate about building the best user experience for patients utilizing our check-in software. Driven: You’re excited to work on multiple important projects at once, delivering the best solution to each client within a given timeframe. Respect: You’ll work with your teammates to bring ideas from solutioning to launch and celebrate the wins. Accountable: You’ll be a key driver of Kyruus' growing patient check-in product offering.

What you will do in a Product Manager, Professional Services role at Kyruus:

• Act as the primary Medical Groups Product Team point of contact for VIP customers to understand their requests, document requirements, manage timelines & expectations, and rollout developed functionality.
• Produce a roadmap to reach your vision, working with engineers and designers to define user stories and lead Agile development ceremonies.
• Assess key technology and business partnerships in the health technology space for projects within your purview.
• Become an internal subject matter expert on Kyruus’ check-in core platform.
• Create and maintain feature documentation.
• Identify the highest impact solution, break the work into smaller pieces, prioritize that work, and deliver improvements in a measurable way.
• Lead discussions with engineers, designers, data analysts and key stakeholders ranging from high-concept vision to actionable goals and tasks.
• Effectively prioritize and deliver on multiple projects simultaneously.
• Define and analyze metrics to assess product success.
• You’ll report to the Senior Product Manager in the Medical Groups Department within the Athena Platform.

How You Can Grow
• Kyruus will bring you through an onboarding process that is both structured and self-guided, designed to enable connection and productivity as you learn more about our company, functions and products. Additionally, we have a culture of feedback, inclusive of our performance review process that provides you with the coaching, resources and opportunities to help you learn and grow with us.
• Kyruuvians in the Product Manager role can move in a more linear career path to a Senior Product Manager position. From there, you could move into a Principal level role or explore a management position within the Product Management vertical.
• Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking or, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

What you will bring:

• Compelling stories of success and delivering results in your past roles across multiple complex projects from inception to launch.
• Ability to think through complex problems, and break them down into milestones and small chunks that your team can complete in short iterations.
• Empathy for others - our internal stakeholders, medical providers, and patients.
• Highly organized, thorough and can communicate clearly and concisely with both clients and internal remote team members.
• Ability to manage work independently, while also working cross-functionally to accomplish greater goals as a team.

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities.