Senior Customer Success Manager

What you will love about Sidetrade and why you should be working here:

Sidetrade is a Global fast-growing AI-Software company with a vision to become the Worldwide Leader in the Order-to-Cash space. As an Enterprise SaaS pioneer over the last 20 years with true AI capabilities since 2015, our unique software platform helps CFOs to accelerate cash-flows and digitize their end-to-end financial customer journey. Aimie, our AI digital assistant, relies on Trillions $ BtoB transactions aggregated into the giant Sidetrade’s Datalake to predict the payment behaviour of 21m+ corporate buyers across the globe, make immediately actionable recommendations to the end users and deliver unique business ROI to financial departments.

Sidetrade is a public company listed on the Euronext Stock Exchange (Euronext Growth: ALBFR.PA) with a well-balanced business model based on a double-digit growth rate of the top line mixed with solid profitability. With a global presence across Europe (UK, Ireland, France…) and North America (US and Canada), we aim to transform how businesses manage their financial customer’s journey. We are creative people and passionate about the financial customer experience. We are on a mission to put the finance departments to the next level using predictive analytics and fully digitising and streamlining their BtoB transactions.

Our flagship product, Augmented Cash, is already ranked in the top 3 WWW Leaders by GartnerTM https://go.sidetrade.com/GartnerMagicQuadrant22.ht. We’re fast-paced, pursue excellence in everything, and have much fun along the way!

If this all sounds good and you want to make an impact in a dynamic, rewarding, hyper growth company, Sidetrade is the place for you! Come and join us on this exciting journey as our next Customer Success Manager!

What You’ll Be Doing

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

Requirements

More about you

• 5 to 7 years of experience as a Credit Manager in large organizations
• Ability to manage a portfolio of enterprise clients with projects running simultaneously
• Strong client facing skills
• Excellent time management skills
• Excellent presentation skills, both verbal and written communication
• Good knowledge of Receivables Management technology
• Success working in a fast-paced environment with a rapidly growing company
• Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
• Fluent in English
• Open to some travel to meet with customers

How to hit the ground running in your first 90 days

• Attend our New Hire Bootcamp, where you will learn our story and understand what makes our Sidetraders unique
• Learn our solutions and all the skills necessary to set you up for success, allowing you to make an impact quickly
• Meet key partners in Sales, Marketing, Support, Product and Engineering
• Begin 1:1’s with your manager, understand your 90-day plan, shadow current members of the Sidetrade team

Benefits

Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment