Staff Site Reliability Engineer (DevOps)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

• Contribute to the design, development and implementation of infrastructure, platform, deployment and observability features that power AI workloads; 
• Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling; 
• Contribute to the execution of deployment and support activities for AI/ML developers; 
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.); 
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users; 
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs; 
• Be a mentor for colleagues and help promote knowledge-sharing. 

Qualifications

To be successful in this role you have:

• 6+ years of experience with infrastructure and platform operations, deployments, SRE and DevOps; 
• 4+ years of configuration management / DevOps tooling (Ansible/Terraform/Puppet/Prometheus/Grafana/Splunk); 
• 4+ years of development experience with Python, GoLang, Java or similar languages; 
• Concrete work experience with containerized workloads on Docker & Kubernetes; 
• Strong working experience operating distributed systems built on Linux and J2EE; 
• Experience with software-defined networking, infrastructure as code and configuration management; 
• Ability to manage projects with material technical risk at a team level; 
• Analytical and design skills; 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered

FD21

For positions in the Bay Area, we offer a base pay of $159,300 - $278,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary base