Manager of Patient Care Services 2,RN - Detox Rehab RN - Mount Sinai Rivington - Full Time -Day Shift

The Nurse Manager (NM) is responsible for the management of nursing practice and operations on a designated unit/service setting such as inpatient, procedural, emergency department or ambulatory care.  This includes, but is not limited to, the management of: clinical nursing practice, staff recruitment, retention, labor relations, supply chain and budget, daily staffing (as supported by the Center-Led Staffing Model), employee performance evaluation, quality improvement, staff education, medical record documentation, compliance with internal and external regulatory agency requirements and patient safety solution/corrective action plans.
 

The Nurse Manager collaborates with multiple professionals to support and coordinate the provision / management of patient care inclusive of the patient admission throughout the discharge process appropriate to the setting. This individual works closely with the Nursing Director, unit Dyad partner and staff to ensure that the Service/Unit setting maintains the highest standards of patient care and is responsive to the needs of the patient & family as well as the organization.
 

 

PATIENT CARE

1.    Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of patient experience.
2.    Demonstrates proficiency in all aspects of Hourly Care Checks and role models expected behaviors.
3.    Ensures the integration of Hourly Care Checks into clinical activities to enhance Relationship Centered Care validates staff members Hourly Care Checks on all patients by direct observation and patient feedback.
4.    Assesses staff competency in Hourly Care Checks and provides consistent meaningful feedback with more focused feedback as needed.
5.    Conducts rounding of identified patients on a daily basis (Monday-Friday.). Conducts rounding on staff on a weekly basis. 
6.    Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.
7.    Collaborates with the physician dyad and escalates concerns as appropriate.
8.    Follows up on all patient concerns in a timely manner and provides service recovery as needed.
9.    Demonstrates caring, agility, respect, compassion, empathy and active listening through dialogue, body language and actions.

PATIENT EXPERIENCE

1.    Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) by collaboratively facilitating patient-centered care processes appropriate to the clinical setting (inpatient, procedural, ambulatory) through facilitation of the following actions but not limited to: Admission or Visit Welcome,  , Bedside Shift Report, HELP, AM/PM Care, Dedicated Sit Down, Purposeful Hourly Rounding (PHR)/Care Checks, or patient check-ins,  Medication Review, Discharge Wrap Up or visit completion.  
2.    Participates and facilitates Communication Huddle with staff at the start of the shift, identifying high-risk patients who require special attention and escalates concerns in a timely manner for resolution.
3.    Participates in Interdisciplinary Care Rounds, or other structured team communications as appropriate to the care setting,  leading nursing practice while supporting the interdisciplinary teams use of evidence-based practice for care delivery, LOS reductions, transition of care and discharge planning, transition planning, and efficient access to care..
4.    Collaborates with physicians, nursing, case management, OT/PT, pharmacy, and ancillary services to identify and address patient care outcomes and barriers to safe, timely discharge. 
5.    Communicates to nursing leadership concerns or issues identified during huddle and throughout shift.
6.    Initiates service recovery for patients and family members who have concerns and escalates to Nursing Director/designee and Patient Relations as needed. 
7.    Interprets and communicates patient experience scores and benchmarks and keeps staff informed of progress and areas of opportunity.
8.    Considers the patient’s values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care.
9.    Empowers staff to use evidence-based practices to increase understanding of patients’ perceptions of care. 
10.    Identifies the Key Performance Indicator(s) of Patient Experience and oversees progress through the use of the Story Board performance improvement process within the Data Management Board (DMB).
11.    Demonstrates caring, respect, compassion, empathy and active listening through verbal and body language and actions.

QUALITY AND SAFETY

1.    Plan, supports, and leads a