Payments Product Manager

Payments Product Manager – Denver, CO
Are you passionate about Product Management in FinTech? Do you have experience delivering payments products that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs and have a robust knowledge of the payments landscape, then it’s time to join Western Union’s Payments Product team as Product Manager.

Western Union powers your pursuit
In this role you will work as a member of the Global Payments Product team.  You will ensure that Western Union has best-in-class payments capabilities, which will enable our customers to both pay how they want as well as receive funds how they want.  You will own and set the strategy for your product line and be accountable for execution upon that strategy.

Role Responsibilities

• Work with front end teams to launch new and enhance existing payments capabilities that will improve our end to end customer experience

• Be experienced in both upstream product and service definition, and downstream product development and execution.

• Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders

• Define the product strategy and roadmap for a set of payments capabilities.

• Proposing solutions that promote organizational key performance indicators and follow-up with analytics teams to measure success.

• Understand product alternatives and work with multi-disciplined team to understand trade-offs and put value on alternatives.  You will define and document product requirements, features, and functionality. 

• Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build and that they’re delighted by our work. 

• Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations

• Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec so that development timelines are not jeopardized. 

• Act as product owner in agile process. 

• Lead in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications. 

• Provide ongoing analysis on product effectiveness using a data driven approach. 

• Coordinate with our global operations and marketing teams to ensure a successful GTM execution.

Role Requirements

• Previous working experience as a Product Manager 4+ years (Financial Services a plus). 

• Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.

• Undergraduate or graduate degree in business, engineering, or equivalent relevant experience. 

• Strong business writing, numerical analysis, presentation, and verbal communication skills. 

• Get things done attitude; with self-motivated, with the ability to “roll-up sleeves” and prioritize critical deadlines. 

• Attention to detail and a penchant for creating great customer experiences. 

• Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams. 

• Experience with customer research and usability testing methodologies. 

• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds. 

• Previous experience of lean and agile working methodologies.

• Team player with ability to prioritize workload in line with tight deadlines and under pressure.

• Language: Spanish fluency preferred

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving mon