Patient Service Coordinator (Cardiology)

We are seeking a Patient Service Coordinator (PSC) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and /or verify patient’s demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients’ health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs or care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issue receipts, and prepare cash settlement records.
• Assign diagnostic and procedures codes to charge vouchers for computer input.
• Enter patient charges into computer system.
• Discuss patient charges, if appropriate, with patients and/or patients’ families.
• Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patient’s statement of charges and review with patient.
• Assist with basic insurance and third-party queries and explain payment policies.
• Other duties as assigned.

• High school diploma or graduation equivalent
• One year of work experience in customer service. 
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Two years related work experience

Classified Title: Patient Service Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($43,875 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F, 8:00 AM - 5:00 PM 
FLSA Status: Non-Exempt 
Location: JH at Columbia Center  
Department name: SOM DOM Cardiology   
Personnel area: School of Medicine