POS Merchant Services - Service Manager

• Own and lead the service management unit and activities that are key parts of the European merchant services operation

• Oversee and coordinate all the local operation activities (customer support and field services) either outsourced or insourced

• Measure, manage and support 3rd parties providing any direct or indirect service to Euronet or its customers

• Manage all terminals across Europe including procurement, warehousing, repair- and application management

• Maintain an up-to-date operational documentation framework

• Investigate technical issues and provide 2nd level support to local operations and handle escalations;
• Represent operation team in the User and Production Acceptance Tests (UAT and PAT)

Requirements

• Great problem-solving skills, logical thinking, ability to work under strict deadlines,
• Highly organized with taking the initiative to continuously improve our processes,
• College degree and 3-5 years of experience in working in a similar, service focused position
• Experience in the banking, card processing or terminal management industry or relevant area,
• Fluency in English (French, Italian or German is advantage)

Benefits

• Competitive salary and benefits in a financially robust company
• A genuine feeling being a valued member, part of a truly multinational matrix organization 
• Endless opportunities to develop more skills in a company growing year over year 
• Become part of a team with a true team spirit, ambitious goals and fun to work with

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