Supervisor, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Phoenix, E. Jones Ave. 

Division: Road 
Job Posting Title: Supervisor, Operations 
Time Type: Full Time

 

Summary
The Supervisor, Operations at DSV Road Transport will play a pivotal role in ensuring the smooth and efficient operation of our transportation services. You will be responsible for supervising and overseeing a team of logistics coordinators, ensuring compliance with company policies and maintaining a high level of customer satisfaction. The ideal candidate will have excellent communication skills, strong leadership abilities, and a thorough understanding of transportation logistics.

 

Duties and Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses to queries.
• Build and maintain strong relationships with customers, understanding their specific needs and requirements.
• Address customer concerns and issues promptly, striving for swift resolutions.
• Coordinate the dispatch of loads to owner-operator carriers, ensuring optimal efficiency.
• Monitor load statuses and update customers and carriers accordingly.
• Resolve any dispatch-related issues or delays promptly and effectively.
• Lead and supervise a team of dispatchers and customer service representatives.
• Provide guidance, support, and training to team members to enhance their performance and professional growth.
• Conduct regular performance evaluations and provide constructive feedback.
• Implement and enforce standard operating procedures (SOPs) to streamline dispatch and customer service processes.
• Identify opportunities for process improvements and cost savings.
• Ensure compliance with industry regulations and company policies.

 

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.
• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

 

 

Educational background / Work experience / Qualifications

• 3+ years of Dispatch / Logistics Coordinator experience in the transportation / freight brokerage / logistics industry.
• Strong knowledge of all products including supply chain solutions, freight brokerage and contract logistics.
• Excellent knowledge of DOT, FMCSA, Federal, and State regulations.
• Previous experience in a managerial position

 

Language Skills

• Business fluent in English
• Preferably good command of local language