Associate Director, Out-of-Region, International, and Graduate Admissions

Job Description Summary

Saint Leo University is seeking a dynamic and strategic leader to serve as Associate Director of Out-of-Region, International, and Graduate Admissions. This critical role oversees recruitment and enrollment strategy across three key student populations: domestic students outside Florida and the Southeast, international students, and graduate students. The ideal candidate will bring experience in building data-driven recruitment strategies, managing complex CRM workflows, coaching recruiters, and fostering strong cross-departmental partnerships to drive enrollment growth.

Job Description

Duties and Responsibilities
Strategic Enrollment Planning

• Design and implement recruitment strategies for out-of-region domestic markets, international territories, and graduate programs.
• Align international recruitment with SEVIS/I-20 requirements, embassy protocols, and agent partnerships.
• Segment graduate outreach based on audience type, including working professionals, online learners, and international applicants.
   

​Application-to-Deposit Conversion Management

• Own the full funnel from inquiry through deposit for all assigned populations.
• Collaborate with Financial Aid, Graduate Programs, and DSO to coordinate seamless hand-offs.
• Monitor conversion rates and identify opportunities to improve yield and reduce melt.
   

Recruiter Oversight and Coaching

• Supervise recruiters focused on graduate and international markets.
• Monitor outbound calling efforts and provide real-time coaching and performance feedback.
• Train staff on cultural sensitivity, compliance issues, and best practices for audience-specific engagement.
   

CRM and Lead Management

• Oversee the full lifecycle of leads in the CRM, ensuring accurate data capture, segmentation, and follow-up.
• Build workflows for international and graduate-specific processes, including document verification and agent interactions.
• Partner with Marketing and Operations to ensure campaigns align with recruitment goals and audience behaviors.
• Counselor on Duty and Campus Engagement
• Serve on a rotating schedule as Counselor on Duty, supporting student visits, walk-ins, and tours.
• Handle complex questions from prospective graduate and international students.
• Maintain high-touch, solution-oriented service that reflects Saint Leo’s values and student-first commitment.
   

Agent Relations and Partner Coordination

• Manage relationships with international agents, including onboarding, training, and performance tracking.
• Oversee agent invoicing and ensure application integrity and partner responsiveness.
• Foster engagement with international high schools and graduate program stakeholders.
   

Cross-Department Collaboration

• Collaborate with Operations on document processing and compliance workflows.
• Partner with Marketing on seasonal campaign timing and message development.
• Coordinate with Graduate Program Directors and Academic Affairs to ensure admissions messaging and requirements are current and accurate.
   

Data and Trend Analysis

• Monitor KPIs across territories and student types to inform decision-making.
• Analyze lead source effectiveness and enrollment outcomes by region and program.
• Present strategic updates and insights to institutional leadership.
   

Institutional Representation and Advocacy

• Represent Saint Leo at domestic and international recruitment events, virtual sessions, and conferences.
• Host campus visits for key international and graduate partners.
• Identify opportunities to enhance student experience and advocate for systems improvements based on applicant feedback.
   

Required Qualifications

• Bachelor’s degree required; master’s degree preferred.
• At least five years of progressive admissions or enrollment management experience, preferably including international and/or graduate populations.
• Demonstrated experience supervising staff and leading strategic recruitment initiatives.
• Proficiency with CRM systems (Salesforce preferred), and knowledge of SEVIS compliance and global admissions trends.
• Excellent written and verbal communication skills; culturally responsive and detail-oriented.​
   

To Apply: Submit your resume and cover letter. We welcome candidates who are strategic, compassionate, data-driven, and ready to make a difference.

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