Sr. Manager, AI & Cloud Services Delivery

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is an office based hybrid role and can be based in our Irvine, California, Greer, South Carolina, or Austin, Texas locations with the opportunity to work a few days remote per week.

Ingram Micro is the business behind the world’s brands, providing more ways to realize the promise of technology. We are on a path to transform Ingram Micro into a Digital Platform Business, based on experience and outcomes. Our strategy is intently focused on three main users (Customer, Associate, Vendor) of our Digital Platform, which will be connected via Data and Intelligence. These platforms together are the Ingram Micro Xvantage™.

Your role:

The Sr. Manager, AI & Cloud Services Delivery will lead a talented team of engineers and architects for the Cloud Services organization, providing consulting and engineering engagements to clients of Ingram Micro’s Partners, on behalf of or in conjunction with Ingram Micro’s Partners. This team performs both pre-sales and delivery activities associated to those engagements with a strong emphasis on post sales delivery.   

Responsible for leading multiple teams in designing and implementing service delivery solutions and strategies that align with client needs and business objectives. You are overseeing service delivery and ensuring that services are delivered effectively. You are the face to the customer and provide leadership of the delivery team and architects.

• Technical Expertise: Leveraging a deep understanding of technology and systems to oversee design solutions that are technically sound and capable of delivering or designing the desired services efficiently and effectively.
• Client Engagement: Collaborating and consulting closely with clients to understand their needs, goals, and constraints, and aligning solutions with these client-specific requirements. Client engagement is essential to ensure that the architectural design or deployment meets client expectations allowing a pre-sales engagement to go from opportunity to sale. 
• Mentorship and Collaboration: Mentoring and collaborating with architects and other team members to share knowledge, best practices, and guidance.
• Innovation and Continuous Improvement: Staying current with industry trends and technological advancements, and actively seeking opportunities to enhance service delivery processes, efficiency, and overall quality.
• Strategic Thinking: Contributing to the strategic direction of service delivery within the organization, including shaping the services strategy and aligning it with business objectives.
• Thought Leadership: Providing thought leadership within the organization and, in some cases, the industry, by contributing to the development of standards and industry best practices.

• Enable a culture of creativity, collaboration, speed, innovation, and excellence while continuously elevating the quality and caliber of our engineering organization. 

• Work across teams and across geographic boundaries to ensure seamless integration of the enterprise solution. 
• Constantly improve the processes and practices around development and delivery. 
• Partner with HR team to recruit, hire, train, and supervise Engineering team members. 
• Identify the training needs for the teams and partner with leadership and HR teams to conduct these training using suitable platforms. 
• Responsible for hiring, salary decisions, performance reviews, and career path mentorship of eCommerce leaders and professionals. 

What you bring to the role:

• Bachelor’s degree or equivalent combination of education and experience in a related technical field required.
• 10 + years of functional experience including a minimum