Medical Service Technician

The Medical Service Technician (MST) is an entry level position whose primary responsibilities include: driving a box truck, delivery-pick up of home medical equipment, education to patients and/or caregivers. Work in a fast-paced team environment, excellent customer service and communication skills.  Paid on-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Equipment Operation

• Deliver, set-up, service and pick-up medical equipment and related supplies to/from patient’s residence and skilled facilities.
• Provide instruction and education material to the patient/or caregiver(s) on the operation, cleaning, and maintenance of medical equipment.
• Obtain a return demonstration to ensure understanding.
• Transport, handle and route medical equipment according to VITAS Healthcare policies and procedures to comply with infection control, equipment maintenance, and safety.
• Represent VITAS Healthcare professionally at all times through care delivered and services provided to all clients.
• Function within federal, state, local, VITAS Healthcare and professional guidelines and regulations.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within VITAS Healthcare.
• Perform scheduled preventative maintenance and non-scheduled maintenance of equipment.
• Strong knowledge in all home medical equipment and ability to train MST staff effectively in High Flow Therapy, Bi-PAP Therapy and Enteral Pumps.
• Complete performance safety checks on equipment at the time of delivery.
• Perform structural/environmental, safety, and patient assessments as related to equipment and participate with the IDT care plan.
• Computer literate for accurate tracking of equipment and daily performance.
• Ability to provide initial general training to newly hired MST.
• May clean and disinfect medical equipment as needed. 

Warehouse Operation

• Clean/disinfect, test, and repair medical equipment and maintain accurate records and documentation in accordance with VITAS Healthcare policies and procedures.
• Receive, identify and label medical equipment.
• Maintain proper storage of equipment.
• Maintain equipment and supply inventory.
• Coordinate equipment, supply inventory levels, and communicate with Home Medical Equipment (HME) staff.
• Maintain oxygen refill files.
• Perform warehouse cleaning and overall maintenance.

Safety

• Practice safe and proper body mechanics relative to transporting, lifting and set-up of medical equipment.
• Adhere to all safety and security policy and procedures.
• Wear Safety-toed shoes as provided by VITAS Healthcare.

Vehicle Operation

• Operate vehicles according to VITAS Healthcare policies and procedures to assure compliance with OSHA, NFPA, FDA and DOT regulations.
• Operate vehicles in a safe, responsible and defensive manner.
• Responsible for the cleaning and service notice of vehicles.
• Load and unload equipment safely to assure no damage or injury.

Communication

• Present equipment education to a level of understanding by patients/families.
• Report equipment/patient issues to immediate Supervisor.
• Maintain accurate records in accordance with VITAS Healthcare policies and procedures, i.e., patient equipment delivery/pick-up/service forms, vehicle reports, manifests, and patient needs.
• May assists less experienced MSTs by providing guidance and counseling on job duties and responsibilities.

Professional Development

• Attend and participate in related Company meetings and/or committees.
• Completion of all required training during first year of employment as outlined in Career Pathway.

 Other

• Perform on-call work as required.
• Maintain positive work relations with staff members
• Provide internal HME Staff with training on home medical equipment.
• Demonstrate courteous behavior and be responsive to patients/families and other members of VITAS Healthcare and the public.
• Perform other job duties as requested.
• Maintain a neat and professional appearance.
• Adhere to all VITAS Healthcare policies and procedures.

QUALIFICATIONS

• Experience with the operation and repair of durable medical equipment preferred.
• Current driver’s license in applicable state.
• Ability to lift 100 pounds when required.
• Highly Organized
• Strong Administrative Skills
• PC Competent
• Able to work with hand-held scanning device.
• Work