Customer Marketing Intern

Position Overview 

The Customer Marketing Intern (CMI) is a self-motivated team member, responsible for supporting customer marketing and engagement activities within the Mission Driven Organization (MDO) Business Unit (BU).   

The CMI will work closely with the Senior Customer Marketing Specialist to deliver impactful customer engagement opportunities that leverage customer relationships for marketing initiatives and help to drive expansion sales pipeline. At the end of the internship, the CMI will present a summary project to marketing and commercial leaders. 

 

Key Responsibilities  

• Support the process of identifying, creating and publishing positive customer stories 

• Develop a library of customer reference accounts and contacts to support sales and marketing needs  

• Support positive customer interactions and engagement via review sites and social media accounts  

• Assist with planning customer focus groups and advisory panels in collaboration with Product Marketing and Customer Marketing owners  

• Collaborate with Product, Product Marketing and Customer Success to deliver quarterly product webinars for existing customers 

• Develop and execute marketing campaigns to support customer upsell and cross-sell activities    

 

Required Experience/Skills: 

• Currently pursuing a Bachelors degree in Marketing, Communication or related field 

• Ability to work both independently, seek guidance as needed, and work within a global team across time zones  

• Good communication skills (both written and verbal) 

• Strong planning, organization and project management skills
• Ability to think critically, detail-oriented and has a growth mindset to deliver successful results  

U.S pay range $20—$20 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of