Become a part of our caring community and help us put health first
 

Join Humana’s In Home Well-being Assessment (IHWA) team team and lead the management of key vendor relationships that drive in-home health and well-being assessments for Medicare members. As a Program Delivery Lead, you’ll own vendor partnerships, monitor contractual obligations, and ensure compliance with CMS guidelines—all while supporting Humana’s Retail bid goals and Medicare Risk Adjustment requirements. This role requires strong task management, project management, independent decision-making, and the ability to operate in times of ambiguity.

Key Responsibilities

• Serve as the primary point of contact for one or more IHWA vendors, building strong, productive partnerships.
• Manage and monitor vendor deliverables, contractual obligations, and service-level agreements.
• Track, prioritize, and oversee a high volume of vendor activities while supporting internal Humana partners.
• Ensure compliance with CMS guidelines and Medicare Risk Adjustment standards.
• Collaborate with Stars program teams to manage vendor activities tied to quality and risk adjustment goals.
• Operate independently, make decisions in ambiguous situations, and manage multiple projects simultaneously.
• Proactively identify issues, communicate findings, and influence process improvements.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree or equivalent experience
• 6 or more years of large project implementation or vendor management
• 2 or more years of project leadership experience
• Strong knowledge of Microsoft Office XP products (Word, Excel, Access)
• Excellent communication skills, both oral and written
• Strong relationship building skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Required Travel: Quarterly vendor meetings required, plus occasional ad hoc travel. Estimated total travel: 6–7 trips per year.

Preferred Qualifications

• Master's Degree in Business Administration or a related field
• PMP certification a plus
• Six Sigma Certification also a plus
• Knowledge and experience in health care environment/managed care
• Strong analytical skills

Additional Information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$115,200 - $158,400 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<