Program Leadership Manager

As a Manager in our Program Leadership capability, you will be a subject matter expert tasked with solving our clients’ hardest problems. You will be responsible for identifying and clarifying client needs, setting up program structure and communication methods. You will also connect strategy to execution through management of implementation activities. You will help teams meet or exceed program goals while managing client relationships, communicating with executive leadership, and fostering a learning environment for junior project team members.   

 ON A TYPICAL DAY, YOU MIGHT EXPECT TO: 

• Collaborate with Crederians across other capabilities to develop & execute a program plan that meets the client’s business and technical objectives  
• Conduct market research to inform future direction of client digital products, drawing data-motivated conclusions to inform future development efforts  
• Advise clients on best-in-class Agile practices and frameworks to help them implement throughout their technology organization  
• Develop & deliver executive-level communications to drive key judgement making and awareness of program updates  
• Conduct discovery workshops to understand & document key client challenges, synthesizing crucial themes to help identify initiatives and an implementation roadmap for challenges  
• Leverage proven Credera methodologies and tools to execute the above activities  

When not working on client deliverables, you will have the opportunity to informally and formally coach junior talent. You will also contribute to the development of the Program Leadership capability, participate in Management Consulting Practice activities, and support overall company development through Business Development, Recruiting, Learning and Development, Special Interest and Resource Groups. 

  WHO YOU ARE:

• You have a minimum of 6 years of consulting experience or an industry equivalent 
• You have a minimum of 4 years of project management and / or technical leadership experience 
• You have a passion for leading teams and providing both formal and informal mentorship 
• You enjoy serving in a client-facing role and building external relationships through networking and personal branding 
• Your understanding goes beyond the definition of concepts to the meaning and impact 
• You are an expert communicator with the ability to translate challenging concepts into easy-to-understand terms 
• You are passionate and love to discover new things with the ability to learn quickly in an evolving market 
• You are motivated to provide exceptional value to your clients and partners through an elevated level of personal accountability 
• Account Leader/Project Director/Program Leader/PMO Leader  
• Agile SME (SAFe, Scrum, Kanban)  
• Communicator  
• Product Owner/Product Manager  
• Trusted Partner  
• Critical Thinker  
• Problem Solver  
• Analytical  
• Detail-oriented  
• Collaborative  
• Organized  

WHO WE ARE:

• Credera is a full-service management consulting, user experience, and technology solutions firm, with clients ranging from Fortune 500 companies to emerging industry leaders
• Credera has received a number of state and national awards! Please check out our employer awards at: https://www.credera.com/awards-and-recognition
• The Management Consulting practice helps our clients tackle their most complex business and technology problems by providing breadth and depth of market expertise, a strategic eye for people, processes, and tools, and excellent program and project leadership
• The Management Consulting practice serves our clients across a broad spectrum of areas, specializing in Strategy & Operations, Digital (e.g., Marketing Technology, Customer Experience, eCommerce, etc.) Organizational Change Management, and Program & Technology Project Leadership

HOW WE WORK:

Our foundational competitive advantage is simply doing what we say we will do with excellence. To deliver on that advantage, the Management Consulting practice employs deep expertise in Strategy & Operations, Digital (e.g., Marketing Technology, Customer Experience, eCommerce, etc.), and Organizational Change Management to execute high-quality, high-impact business and technology initiatives for our clients. Most teams are a mix of strategy, design and technology consultants working closely with clients to solve business critical challenges. Our Management Consultants complement Credera’s proven technical capabilities by helping clients understand their comparative landscape, s