Customer Services Business Controller

About Etraveli Group

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

About the Role

Are you passionate about data, automation, and actionable insights? Do you thrive in a fast-paced, high-impact, data-driven environment? If so, you’ll feel right at home on our Customer Services Business Controlling team. 

We are responsible for monitoring and controlling the performance of Customer Services, Etraveli Group’s largest department, which includes ~1600 in-house employees and an equal number via outsourcing partners. 

In this role, you’ll work closely with senior stakeholders, providing financial and strategic support that drives performance and efficiency improvements. You’ll have a key role in shaping how the business operates and evolves.

This position is based in Stockholm/Uppsala.

Last day to apply: 29th of September

What you will do

• Lead the  automation of the customer service agent incentive programs
• Improve existing reporting and controlling processes
• Monitor and analyze key financial and operational indicators
• Identify trends and patterns and help keep the business on track with its goals
• Deliver clear and data-driven insights and recommendations to stakeholders
• Collaborate closely with the Customer Service Leadership Team

Requirements

Who you are 

• You have a strong analytical mindset and enjoy working with data to uncover insights that drive real business value
• You're a confident communicator who builds trust and strong relationships across all levels of the organization
• You take initiative, stay curious, and are eager to continuously learn and improve
• You think critically, challenge the status quo constructively, and bring forward practical, well-reasoned solutions
• You’re a team player who enjoys collaborating in a high-performing, fast-paced and supportive environment

Professional requirements

• BSc in Data Analytics, Economics, Statistics, or a related field
• 3–5 years of experience in a financial or business control role
• Experience in Python, SQL or other advanced analytical tools for financial modelling
• Experience with business partnering or business controlling is a plus
• Strong analytical and financial acumen — comfortable navigating complex data and financial models, highly proficient with spreadsheets, and able to distill insights into actionable recommendations with a clear focus on business impact over excessive detail.
• Proven ability to partner with senior leadership - proactively understand business needs, constructively challenge assumptions, and provide strategic financial insights to drive performance and informed decision-making, preferably in an international environment.

Benefits

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.

We also offer:

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
• Central office location in the City
• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people o