Court Operations Leadworker I, Hennepin County, Juvenile Division

Hennepin County District Court invites qualified applicants for a full-time Court Operations Leadworker I positions within the Juvenile Division.
 
This is a diverse, professional environment that promotes equity for all court staff and court users. The Juvenile Division is made up of 40 staff members who manage approximately 13,000 juvenile case filings annually for Hennepin County working with Juvenile Delinquency, Child Protection, and Adoption related cases.
 
Court Operation Leadworker I performs highly advanced juvenile-related court operations work under the general supervision of the Court Operations Supervisor. The Leadworker I serves as a division leader and positive role model by demonstrating exceptional interpersonal communication, technical skills, initiative, and motivation in contributing to the district’s mission, vision, and values. The Leadworker I models leadership within the division through extensive training in case processing, courtroom clerking, and office functions that include initiating and processing documents for all juvenile case types, electronic filing (eFS), calendar preparation, front counter customer service, and records. Work requires the use of independent judgment, application of specialized clerical knowledge and comprehensive understanding of court operations and procedures. This position will provide backup and may perform some of the same duties as lower-level classifications as needed.
 
This AFSCME-represented position is classified as a Court Operations Leadworker I. The Juvenile Justice Center is located downtown Minneapolis at 590 Park Avenue. This position will be assigned to the first-floor administrative clerk's office (Suite 100) but may also be assigned to various judicial chambers as needed. Typical hours for these positions are 8:00 a.m.-4:30 p.m., with some flexibility based on business needs. This position is currently working both remotely and in-person, which may change depending on operational need. 

Example of Duties

Act as primary technical and procedural resource 

• Provide work direction and daily support to work teams and act as a liaison to internal and external customers within the division, which may include: reviewing court clerical and/or financial work for accuracy and compliance by completing the daily deposit; answering case-related and procedural questions; drafting procedural guidance and training manuals; providing training, feedback and coaching, case processing, and court procedures; informing management of work progress, personnel issues, and backlogs; and assisting staff in meeting performance standards. 
• Serve as first contact for troubleshooting problems and assist staff with challenging case processing, financial work, and customer service responsibilities at the counter and on the telephone. Oversee implementation of new/revised policies and procedures in the division and recommend improvements in procedures and trainings on new policies and procedures.

Provide training to Court Operations Associates and Judicial Staff

• Develop training schedules for employees; provide initial and ongoing procedural and court information system training to new and existing staff for both courtroom and office-related functions; write and maintain procedures and training materials for all job assignments. 
• Provide training, support, and leadership with new initiatives in a fast-paced evolving environment.
• Monitor daily/weekly reports for errors and incomplete data.     
• Review new employee work for accuracy and provide coaching and training as needed; monitor progress of staff training and work performance; update supervisors of progress; provide input to division supervision for staff evaluation as related to performance achievements and issues; and follow up with staff to provide additional training and guidance.

Fulfill administrative responsibilities

• Perform court clerical duties to stay abreast of changes in case processing in all Juvenile Court case types. 
• Daily contact with judges to problem solve non-routine situations, and respond to their requests for documents or other information; with the general public, attorneys, and representatives from outside agencies for the purpose of answering questions relative to court policies and procedures, providing referrals for further assistance, providing information on case status and court records, and giving assistance with the processing of applications and documents; and with other agencies and personnel for the purpose of exchanging information on court cases and proceedings. 
• Perform advanced and urgent court operations work under limited supervision.