Senior Member Relations Specialist

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

• Level III (Sr): Estimated annual base pay: $85,000(minimum) - $110,000(midpoint) - $136,000(maximum)

• Level IV (Manager): Estimated annual base pay: $104,000(minimum) - $135,000(midpoint) - $166,000(maximum)

The following benefits are available to all members:

• All members included in annual cash bonus opportunity. 

• 401(k) match (4.5%)

• Annual Woodward stock contribution (5%)

• Tuition reimbursement and Training/Professional Development opportunities for all members  

• 12 paid holidays, including floating holidays. 

• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 

• Paid parental leave.

• Adoption Assistance  

• Employee Assistance Program, including mental health benefits. 

• Member Life & AD&D / Long Term Disability / Member Optional Life 

• Member referral bonus 

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 

• Voluntary benefits, including:  

• Home / Auto Insurance discounts 

• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Senior Member Relations Specialist

Key Responsibilities:

• Investigations:   Independently conduct investigations into routine, complex, and sensitive workplace issues ensuring all investigations are conducted in compliance with company policies, procedures, and applicable labor laws. Mentor or provide guidance to Member Relations Specialists ensuring they conduct thorough and compliant investigations.  Collaborate with leader, legal counsel, and HR leadership as needed to handle high-risk or legally complex cases.  Work with site HR and management to implement outcomes.  Identify improvements and collaborate with leadership and legal to implement improvements in investigation processes.

• New Hire Assimilation: Organize and conduct orientation sessions to introduce new hires to company culture, policies, and procedures.   Supports distribution, collection, and review of paperwork for accuracy and compliance, and follows up with the new hire for corrections. Handles more complex paperwork issues.   Serve as a point of contact for new employees, addressing questions or concerns as they transition into the organization. Identify improvements and collaborate with Leadership, Business HR, and COEs to implement improvements in new hire assimilation activities.

• Issue Resolution: Addresses and resolves complex or sensitive member relations cases by applying advanced HR knowledge and analytical skills.  Provide employees and managers with tools and techniques to resolve disagreements collaboratively and improve communication.  Facilitates conversations and informal or formal mediation sessions between employees or between employees and management to achieve resolution.   Work with site HR and management to implement outcomes.   Proactively identify potential sources of conflict within teams or departments and recommend interventions to prevent escalation.  May support day to day and strategic labor relations activities.  

• Reporting & Analytics: Address complex or recurring workplace conflicts by analyzing root causes and recommending long-term solutions.  Analyze data to identify patterns, trends, and insights related to member relations cases. Prepare comprehensive summaries and visualizations, such as charts, graphs, and dashboards, to communicate fi