Patient Service Representative I

Description

At CLS Health, we are redefining healthcare delivery. As Houston’s largest physician-owned, physician-led healthcare system, our mission is to provide patient-centered care through innovation and operational excellence. With over 200 providers in 35 locations and 40+ specialties, we’re building a scalable healthcare system that empowers physicians and delivers unmatched quality and access for patients.

We are Looking for:

We are looking for a professional and attentive Patient Service Representative I to join our Dermatology clinic. As the first point of contact for our patients, you will be responsible for providing excellent customer service, coordinating financial responsibilities, and ensuring that our patients have a positive experience when they visit our facility. 

Responsibilities:

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal information
• Collect co-pays and other fees from patients at the time of service
• Ensure the referrals are in the patient's chart before the patient comes in
• Maintain patient records and ensure that they are accurate and up to date
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner
• Perform other administrative tasks as needed

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance 
• Paid time off
• Vision insurance

Requirements

• High school diploma or equivalent
• Experience in a medical office or customer service environment preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and other computer applications
• Knowledge of medical terminology and insurance billing preferred