AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Administrative Services Manager

Job Location:

Address:  Office of the General Counsel (OGC)
801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Salary:  $55,000 - $62,000

Grade: 21

Closing Date: Open Until Filled

Job Summary:

The Office of the General Counsel (OGC) is looking for a highly motivated individual to join our team as an Administrative Services Manager. OGC receives approximately 18,000 submissions per year for appeals, claim disputes, and hearing requests and that must be processed in accordance with state and federal rules and statutes and agency requirements regarding Medicaid. This position is responsible for managing this appeals and claims disputes processing.

This position may be available for remote work within Arizona (2 to 3 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include, but are not limited to:
• Develop and monitor the appeals and claims processing. Manage unit staff; evaluate work flow, train staff, manage work assignments, and organize direct report assignments to meet changing agency needs; hiring; annual evaluations; conflict management; discipline. Manage changes directed by AHCCCS and its divisions that impact the Administrative Services Unit (ASU).
• Represent AHCCCS Administration at Office of Administrative Hearings (OAH) hearings as needed; Prepare and issue legally sound and accurate Notices of Decision to parties.
• Coordinate with the Office of Administrative Hearing including but not limited to working through any scheduling issues, maintaining a positive working relationship with OAH, and coordinating any policy changes that may impact OAH
• Prepare reports for Executive Management to support the Agency's compliance with federal Medicaid grievance system regulations and the state's administrative review process.
• Serve as the division liaison for wellness groups, to the Office of the Director's Lean Project Manager, and integrating lean principles throughout the division.
• Establish and maintain professional relationships with other AHCCCS divisions and external stakeholders; facilitate improvements to the systemwide process to increase efficiency and effectiveness of the program.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Principles and practices of administration and management; agency and program rules, regulations and operating procedures; business law as it relates to contracts, grants and other agreements.
• Health-e-Arizona, PMMIS, Docuware, Kofax, ProLaw, and ServiceNow database computer systems.
• Workflow and process improvement theory and tools; Process workflow design.
• Training concepts.
• Quality control procedures.

Skill in:
• Principles and practices of supervision.
• Organizational and planning skills.
• Communication skills.
• Google Mail and Calendar; Microsoft Word and Excel, Microsoft Office.
• Interpersonal and training skills.
• Change managemen