Senior Technical Project Manager, Product Org

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Technical Project Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are looking for a Senior TPM that is part of the Product Org who has experience with various SDLC process methods to help us manage features & projects across our product portfolio. In this role you will work with product management, design, dev, QA, and Data Science. You thrive on bringing structure and predictability to complex projects, creating clarity and confidence for your team and stakeholders, and help us meet our goals of having a predictable, efficient, and accountable process for all stakeholders involved. 

This role requires an operational mindset and an ability to execute. This includes both new minimum viable products/programs and optimizing existing products/programs. You thrive in a culture where KPIs & business results are important and helping the teams you support bring clarity to the work being planned or in-progress.

What will you do?

• Manage the planning, execution, and delivery of high-priority projects with the goal of ensuring they are completed on time. 
• Help product, engineering, and design optimize our process over time including running sprint retrospectives to collect feedback from the cross functional team.
• Work closely with Product Managers & Engineers to define project scope, timeline, and success criteria ensuring the highest priority projects are the ones being worked on. 
• Having a strong technical aptitude so you understand our platform, architecture, and integrations will help you better support teams in overcoming technical challenges/issues.
• Facilitate change management initiatives to ensure consistency with evolving team norms, processes, and organizational culture. Act as a champion for introducing structure and predictability for the organization.
• Identify critical path dependencies, create detailed work plans, and sequence project elements to ensure seamless execution. 
• Proactively identify potential risks and develop robust mitigation strategies to keep projects on track. Establish clear escalation pathways for unresolved dependencies or blockers.
• Coordinate cross-functional teams, acting as a central point of communication to ensure alignment between engineering, product, design, and other stakeholders. Move quickly to resolve issues, mitigate risks, and maintain momentum.
• Optimize resource utilization by working with product, design and engineering team leaders. 
• Establish clear metrics and reporting mechanisms to measure project success and identify areas for improvement (on time delivery, velocity, etc)
• Drive process improvements and implement workflows to enhance efficiency, scalability, and overall execution.
• Ensure all project deliverables that are critical for launch are completed and signed off by QA
• Ensure that project management methodologies are aligned with organizational processes and industry best practices.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Real