Lead Gaming Compliance Technician

Under the direction of the Supervisor, Gaming Technical, the Lead Gaming Compliance Technician is responsible for ensuring game integrity, preventing illicit activities, and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Protects the ongoing integrity of gaming technology by troubleshooting, diagnosing, repairing, and decisively resolving obscure technical issues using technical expertise.
2.    Oversees and coordinates extensive regulatory initiatives and projects, while providing technical guidance and mentorship to compliance technicians.
3.    Utilizes data analytics to safeguard the reliability and fairness of gaming technology, achieving actionable and measurable results.
4.    Investigates and resolves technical anomalies/disputes to protect and preserve the integrity of gaming technology.
5.    Communicates regulatory and technical issues to stakeholders, while documenting established timeframes, required actions, and accountability measures for resolution.
6.    Tracks and updates compliance management on the progress of department goals and strategic initiatives, utilizing trackers, logs, and databases.
7.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.  

• Associate's Degree in Information Technology (IT) or Engineering preferred.  

• Minimum four (4) years of experience in Technology or Engineering, preferably in the Gaming industry or Regulatory/Compliance is required. 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Knowledgeable in electronics, mechanics electronics, data communications, or related area of expertise. 

• Must be computer literate and have documented technical experience. 

• Knowledge and understanding of AC/DC fundamentals. 

• Ability to learn and apply Technical Standards, Tribal, State, and Federal Laws. 

• Basic proficiency in Microsoft Word, Excel, Power Point and Outlook required. 

• Proficiency in internet research required. 

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• A+ or N+ certification preferred. 

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend a