Account Director, Wellness

Account Director, Wellness

Position Summary:

The Account Director, Wellness will be responsible for driving the growth of Catalent’s Consumer Healthcare business in their assigned region within the United States and Canada. The primary focus of this role is new account acquisition, expanding reach, and accelerating territory growth in the nutritional dietary supplement industry. This individual will proactively identify, pursue, and close new business opportunities, providing innovative solutions to prospective customers and contributing directly to Catalent’s organizational growth. Strategic management of select existing accounts be assigned but will be secondary to the acquisition and expansion of new business.
This role is ideally filled by a high-energy, team player who thrives in a fast-moving, lean, and entrepreneurial environment, and who is motivated by results, market expansion, and customer engagement.

This is a field-based, remote role with travel required for business development related activities.

The Role:

• New Business Development and Opportunity Management:
• Sales Funnel Development: Develop and build the funnel to drive new business through prospecting, outreach, relationship building, and qualifying leads. All opportunities should be captured and actively managed in Salesforce with specific actions leading to successful closures.
• Sales Process Management: Manage opportunities from start to finish, including tracking in Salesforce, defining scope, creating pricing strategies, handling customer credit, confirming confidentiality agreements, negotiating, and closing deals. Ensure thorough and timely handoff to internal project managers and product development teams.
• Consultative Approach: Employ a consultative approach with regular meetings for capabilities reviews, site visits, business updates, and innovation discussions. Prepare well for calls/visits with a clear agenda and meeting outcome goals. Must be natural and curious in front of customers to understand client needs and develop tailored, innovative solutions.
• Communication and Presentations: Develop and deliver customer-facing presentations, leveraging existing resources to create a unique value proposition. Use formal and informal communication methods to assure a detail-oriented approach to follow up with rapid response and follow through to customer inquiries, opportunities, and issues.
• Territory and Market Expansion:
• Territory Growth Strategy: Develop and execute a strategic plan to grow the assigned territory by identifying whitespace opportunities, expanding market reach, and acquiring new customers.
• Field Intelligence: Provide insights from customer interactions, industry events, and competitor analysis to help shape Catalent’s positioning and support continued regional growth.
• Account Management:
• Customer Relationships: Manage business relationships with assigned customers, including pricing, contract extensions/amendments, forecasting, periodic business review meetings, and addressing customer service-related issues.
• Account Planning: Set account objectives and establish plans to achieve results. Ensure alignment with Catalent’s Standards of Business Conduct
• Engage daily in activities that drive meeting or exceeding financial targets.
• Internal Coordination:
• Cross-Functional Collaboration: Work with internal teams across Catalent (Customer Service, Commercial Operations, Marketing, Legal, Finance, Project Management) to maintain effective communication with key internal stakeholders to ensure all account management activities are conducted in a coordinated, team-based fashion. Collaborate with other selling teams within Catalent to actively engage in cross-selling opportunities.
• Internal Meetings: Plan and participate in regular internal business review meetings to present strategic plans and progress within the assigned territory.
  Market and Competitive Analysis:
• Market Intelligence: Gather and analyze competitive intelligence through trade shows, articles, newsletters, and customer feedback. Stay informed about market trends and new launches in collaboration with Catalent’s Marketing Team.
• Competitive Positioning: Use gathered intelligence to inform and enhance Catalent’s competitive positioning in the industry
• Administrative Responsibilities:
• Compliance and Reporting: Adhere to corporate responsibilities by staying current with internal training, tracking opportunities, submitting expense reports, managing time off, and complying with travel and gift policies. Ensure confidentiality and ethics standards are met.
• Goal Setting and Career Development: En