Business Strategist Lead - AI CoE

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated AI Strategy Leader you will join USAA's Enterprise AI Center of Excellence. In this role, you will develop and communicate USAA's AI strategy, create operational roadmaps, craft executive communications for senior leadership and the Board of Directors, and lead cross-functional pivotal initiatives. The ideal candidate will have 3-5 years of strategy consulting experience, ideally with a background in Analytics/AI and experience from a management consulting firm or internal company strategy team. An advanced degree and the ability to present to senior leaders are critical, as you will play a key role in crafting and scaling Generative AI initiatives across USAA!

Responsible for managing and communicating the progress and outcomes of business strategic and operational efforts with senior leadership throughout the planning process and ongoing. Provides thought leadership, resources, support, guardrails, and guidance to enable senior leaders across CoSA and enterprise to achieve strategic goals. Contributes to the sustainability of CoSA and functional strategies while also ensuring all production and expense targets are achievable for the plan horizon.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Leverages expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities.
• Develops custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives.
• Continuously iterates and refines methodologies to optimize business development.
• Drives continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy subject area.
• Leads diverse audiences, including partners, senior executive leadership, collaborators and users towards a shared vision and desired outcomes through impactful communication and engagement strategies.
• Conducts comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development.
• Synthesizes and interprets large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints.
• Maintains a deep understanding of business needs, goals, and challenges and connects all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy.
• Defines and delivers recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy
• Elevates experience related opportunities to USAA strategic planning process.
• Implements and evolves functional strategies developed in partnership with the CoSA strategy team.
• Understands and supports the execution of functional, CoSA and enterprise strategies with functional implications.
• Partners with the CoSA strategy team on the USAA strategic planning process.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of business strategy experience to include 4 years of experience leading strategy engagements.
• Deep expertise in industries such as financial services and/or insurance.
• Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners.
• Demonstrated expe