Senior Manager, Premium Seating and Experience

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

The ideal candidate will be responsible to effectively lead the US Open Premium Suites Services Team in providing legendary, world-class service to 90 suite holder accounts; food service oversight to players, media, staff and USTA volunteers;, while overseeing all  annual site-wide décor upgrades. This will be accomplished by building and maintaining sustainable relationships with all Suiteholders, Concessionaire (Levy Restaurants), and staff members of the National Tennis Center and the USTA corporate offices.

• Build and maintain strong relationships with an account base of 90 premium seat Suiteholders 
• Manage Suite Administration office and staff before and during the US Open.  Provide customer service to all suite holders. Oversee Levy Restaurants Luxury Suite support operations year round.  
• Work with Levy Restaurants to offer all premium suite customers high-end catering services, menu opportunities and a detailed method for placing food and beverage orders that utilizes technology for efficiency and simplicity.
• Work with Levy Restaurants to staff catering attendants at appropriate levels to maintain legendary, world-class service to premium suite holders.
• Conduct in-suite visits to ensure service levels are exceptional.
• Deliver benefits, amenities and service that exceed premium suite customers’ expectations.
• Manage all At-Cost Food and Beverage Planning and Execution. (Player, Media, Umpire and Presidents Suite) Act as liaison with all key stakeholders to ensure menus reflect needs and spaces operate effectively.
• Maintain F&B sponsor product offering information for site wide menu development facilitating the approvals from Partnership Marketing Department for all menus/mediums.
• Act as NTC team lead for F&B implementation/evolution of mobile ordering. Work alongside USTA IT to ensure system functionality meets the need while delivering an excellent experience for our guests.
• Coordinate all USTA and USTA affiliates conference dining requests during the US Open period with Levy Restaurants.  Maintain food & beverage spreadsheet and ensure Levy’s responsiveness.
• Manage signage/graphic installs in all F&B areas.
• Provide décor design services and recommendations for interior space and implementation of such for NTC/US Open, inclusive of suites.  Maintain relationships with industry vendors.
• Assemble master plan of furnishings and artwork requirements for all indoor spaces on campus, not limited to office spaces and restaurants. Maintain template for all F, F & E upgrades for all defined locations. Provide recommendations on replacement, upgrades and additional inventory on an annual basis.
• Work on special projects related to graphic/stadium décor i.e. selection and production of photos (Getty images) or art pieces for attraction spaces, offices, stadium, courts, and grounds. Coordinate installation with Facility Operations and/or vendors. 
• Act as Green Initiative lead related to all F&B areas. Partner with outside consultant to ensure the program is established and followed through during the event.
• Work with outside Environmental consultant to promote green building methods and ensure construction adheres to LEED standard for projects.
• Maintain current Luxury Suite database with all relevant information (i.e., suite holder address, suite assignments, invoicing, furniture, fixtures, schedule of repairs and maintenance).
• Develop and oversee implementation of operational plan for Suite Refresh and annual maintenance.
• Create Suite maintenance checklist and timeline to be coordinated with Facility Operations staff. Oversee and verify completion of routine preventative maintenance of all Luxury Suites. Supervise and monitor the work progress on all suite related projects. Ensures projects are on schedule and within budget.
• Coordinate exclusive merchandise offerings for suite partners/guests. 
• Manage premium experiences/events to include private parties, (Ex. Weddings. Bat/Bar mitzvahs)
• Collaborate with Manager, Community Relations,  Manager, Event Operation