Principal Product Manager, Sales Pro

Ready to be a Titan?

ServiceTitan is looking for a strategic, results-driven product leader to take full ownership of our Pro Product suite developed for the field technician product portfolio, and act as a true product owner to drive growth and expansion of this upsell business. This is an incredible opportunity to own and shape a critical revenue growth initiative at a fast-growing SaaS company in an absolutely vital industry.

This highly strategic role will focus on product discovery, roadmap execution, and delivery while also influencing pricing, promotions, sales enablement, post-sales support, and go-to-market (GTM) execution. You will work with a cross-functional team of passionate, high-caliber individuals across product, sales, marketing, customer success, and engineering to ensure we maximize value for both our customers and our business.

Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. You will leverage ServiceTitan’s platform capabilities and application programming interface (API) as well as emerging technologies including machine learning (ML) and artificial intelligence (AI),  to help create a comprehensive ecosystem of integrated, innovative solutions that solve customer problems end-to-end.

What you'll do:

• Product Vision: Create, articulate, evangelize, champion, and execute the vision for ServiceTitan's Scheduling Pro product

• Strategy & Roadmap: Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results

• Discovery & Delivery: Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market

• Pricing & Packaging: Develop and iterate on pricing models, promotions, and packaging strategies to drive revenue and customer adoption

• Sales Enablement & Support: Enable sales stakeholders with product insights and an understanding of market needs, provide proof points and address objections, and partner with sales teams to structure and close deals

• Post-Sales & Customer Success: Collaborate with customer success teams to optimize onboarding, adoption, and expansion strategies; own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments

• Go-To-Market (GTM): Work with marketing and sales enablement teams to craft compelling messaging, positioning, and promotional strategies to drive sales pipeline and accelerate upsell conversions

• Product Leadership: Influence multiple product areas and build integrated product experiences in collaboration with R&D leaders across Marketing, CRM, Jobs & Project Management, Dispatch, Pricebook, Estimates, Dispatch, Inventory, FinTech, Memberships, Accounting, and Reporting

• Performance & Analytics: Achieve goals by defining key success metrics, analyze product performance, and iterate based on customer feedback and data insights

What you’ll bring:

• 7+ years of relevant work experience in product management, B2B SaaS products strongly preferred

• 4-year degree from a top university, MBA or related graduate degree preferred

• Demonstrated experience leveraging machine learning (ML) and artificial intelligence (AI) to develop innovative product features and solutions

• Proficiency in working with API-driven platforms and integrating third-party technologies

• Strong understanding of data architecture and the ability to define data requirements for product development

• Familiarity with cloud-based technologies and scalable software solutions.

• Strong business acumen and strategic thinking, with a track record of driving revenue growth through upsell and expansion strategies

• Analytical mindset, with proficiency in using data to drive decisions, measure success, and quantify customer outcomes and business impacts

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others

• Demonstrated track record of delivering industry-transforming solutions across web an