CONSUMER LOAN PROCESSOR

Job Details

Job Location: Albuquerque, NM 87109Position Type: Full TimeEducation Level: High School Degree or EquivalentJob Shift: DayJob Category: Banking

Location: Journal Center

Schedule of Work: (not a remote or hybrid position)

- Monday to Friday: 8:30 AM to 5:30 PM

- Rotating Saturday: 8:30 AM to 1:30 PM

Please note that this schedule is subject to change as needed.

 

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement for Professional Development

• 401(k) Plan with Employer Match

• Pension Plan for Long-term Security

• Exciting Opportunities for Career Advancement

 

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Consumer Loan Processor at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Consumer Loan Processing Supervisor, the Consumer Loan Processor is responsible for efficiently and accurately processing loan applications, ensuring compliance with regulatory guidelines, and maintaining a high level of member service. The Consumer Loan Processor works closely with loan officers and other stakeholders to facilitate the loan approval and closing process.

Duties and responsibilities

Compliance & Policy Adherence

• Receives and reviews consumer loan applications, ensures all required documentation is complete, accurate, and in compliance with established policies and procedures.

• Identifies and reports any suspicious activities, potential fraud, or compliance violations to the appropriate channels.

• Prepares consumer loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as GAP, debt protection, and MRC.

• Process due date change requests and loan auto payment requests in accordance with established policies and procedures

• Processes credit cards in accordance with policy and procedures

• Sends loan documents to members for signature via DocuSign using the appropriate member verification procedures.

Department Operational Support

• Meets established turnaround times and productivity goals for processing loans.

• Communicates timely with loan officers and borrowers to gather missing information, resolve discrepancies, and provide updates on loan application status.

• Responds promptly and professionally to borrower inquiries, providing exceptional member service throughout the loan process.

• Coordinates with Lending Center Consultant to follow up on members wh