Ophthalmic Technician & Scribe Team Lead

Description

What You’ll Do

• Assist manager with day-to-day operations, ensuring the clinic is at optimal efficiency and compliance
• Participate and lead daily Huddle with staff, communicating expectations and daily goals
• Assist the Manager to champion and lead continuous improvement efforts within facility as dictated by the company 
• Work closely with Manager to ensure compliance with regulatory agencies
• Maintain inventory and supplies
• Other duties as assigned based on business operational needs within the clinical setting
• Ensure daily audits of patient charts are completed with correct documentation, level of decision making and overall good billing s
• Involved in the interviewing process of new clinic staff
• Involved in the initial stages of counseling and improving the performance of patient-centered staff
• Maintain a culture of accountability, meeting productivity goals, following company policies and procedures centered around the AVP mission and vision
• Monitor effective workflows throughout the clinic and reassigns staff as necessary
• Delegate responsibility to staff for patient refills and daily clinical closing tasks
• Assure quality of and completeness of patient workups
• Create and maintains clinical weekly staff schedules, to be approved by Manager
• Partner with Manager to ensure safe work s are used by all associates of the clinic
• Approve bi-weekly time sheets
• Promote customer service in all aspect of operations 
• Responsible for the training of all new clinical staff
• Assist staff with patient care/triaging as needed
• Other responsibilities as assigned based on clinic needs

Requirements

What You Bring

• Certified Ophthalmic Assistant (COA) certification, minimal requirement  
• Strong leadership and business operations experience required
• Dependable transportation required to travel to other offices as required 
• Must be flexible with traveling to various locations. 
• Ability to pay attention to detail 
• Ability to maintain confidentiality 
• The ability to seek instruction in areas where they are not knowledgeable 
• The ability to recognize inconsistencies 
• Bachelor's degree or associate’s degree preferred 
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments
• Dresses appropriately and is well groomed
• Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
• Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs. 
• Excellent verbal communication skills 
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)  

Benefits & Perks

We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: 

• No nights or weekends = work/life balance 
• Paid uniforms 
• Paid vacation and holidays (+ two floating holidays)  
• Tuition reimbursement opportunities  
• Referral bonus opportunities  
• Discount on designer eyewear 
• Paid certified accreditation program  

Physical Requirements:

· Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

· Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. 

· Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. 

· Must be able to be stationary for prolonged periods of time. 

Cognitive Requirements:

· Executes tasks independently.

· Learns and memorizes tasks.

· Maintains concentration/focus on tasks.

· Performs task in a demanding environment requiring multi-task and prioritize work.

· Must be comfortable working and interacting with large groups of people daily.

Compliance training and testing is required annually and as needed.

Ready to J