Implementation Project Coordinator

What We Need
Corpay is currently looking to hire an Implementation Project Coordinator within our Implementation Services division. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this role, you will lead the successful implementation of client solutions from project initiation through completion, ensuring seamless delivery and client satisfaction. You will report directly to the Director of Implementations and regularly collaborate with cross-functional teams including Product, Engineering, Operations and Support.
How We Work
As an Implementation Project Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
• Leading complex client implementations from discovery through go-live
• Serving as the primary point of contact for clients during implementation
• Collaborating cross-functionally to resolve issues and optimize outcomes
• Analyzing client requirements and configuring system solutions
• Providing training and mentorship to team members
• Identifying opportunities to streamline processes and enhance client satisfaction
• Managing customer accounts through Salesforce CRM and related platforms
• Setting up accounts within Comdata systems (Web, AS400, Databases, HOST)
• Designing account structures tailored to client business needs
• Tracking and maintaining customer status during implementation
• Driving revenue growth through effective Early Life Management
• Delivering client training sessions via webinars or on-demand resources
• Partnering with sales and customers to ensure successful account launches

Qualifications & Skills
• Bachelor’s degree or minimum 2 years of equivalent work experience
• Experience with CRM systems (Salesforce preferred)
• Strong technical aptitude with ability to learn multiple systems (AS400, databases, APIs)
• Exceptional attention to detail and accuracy
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities and lead projects
• Strong problem-solving and collaborative mindset
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, macros)
• Previous experience in customer onboarding, implementation, or account management
• Familiarity with payments, financial services, and/or fleet management industries
• Experience conducting client training sessions
• Ability to translate technical concepts into business language

Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes


About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com