Insurance Software Training Executive (Remote) at Acturis Canada

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

• Central location 15-minute walk from downtown Victoria with office patio
• Receive a competitive salary and annual performance-based reviews
• 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
• 100% employer paid benefits after three months on the job
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

The Position

As a Training Executive in our Sales and Customer Experience vertical, you will work to provide nationwide system training to our new and existing customers.

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

The salary range for this position is between $60,000.00 and $70,000. 

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Training Executive, you can expect to be responsible for:

• Providing consultancy to existing customers to improve their system use.
• Developing training materials to coincide with system upgrades.
• Designing bespoke training courses to cater to individual client needs.
• Developing colleagues by conducting application training for new joiners and internal workshops when required.
• Proactively managing your workload between training sessions.
• Promoting best practice on the application at all times.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can attend courses funded by the company
• The Acturis management team run training sessions to pass on experience and best practice

Requirements

Candidate Profile

The successful candidates will have following attributes:

• Outstanding communication skills and patience when explaining processes to users with a diverse range of abilities.
• A logical approach to providing multiple solutions to client issues.
• The ability to quickly learn and adapt to functionality changes and new concepts.
• Flexible approach to scheduling and delivery to accommodate high priority changes to projects. 
• The ability to work autonomously with high levels of proactivity, initiative and