North America PV and BESS Warranty/Services Leader
GE VernovaAbout the role
Job Description Summary
The NAM PV and BESS Warranty/Service Resource Leader will lead the management of resources supporting Post-COD warranty and service projects across NAM on a yearly basis. Total volume of units in NAM is currently ~9000 and will continue to grow. The warranty/service resource leader will work closely with the fleet management team to understand and manage all resourcing schedules for all project sites. The warranty/service resource leader will manage a team of GE resources and contractors that execute warranty claims and services orders in NAM. In this role you will be utilize your experience or expertise to solve problems, develop and execute objectives for self and others and have the ability to effect short-term and some long-term business goals.Job Description
Essential Responsibilities:
As a Commissioning Leader, you will:
· Manage the team GE and contract warranty/service resources.
· Work with fleet managers to ramp up resources to meet warranty/service needs.
· Develop and manage executive level dashboard tracking progress, issues, and metrics.
· Develop practical and innovative ways to identify and meet goals.
· Provide electrical and/or mechanical support to various customers, GEV field service engineers or 3rd party contractors.
· Manage warranty/service spare parts strategy for Inverters and Transformers.
· Be the single point of contact for the customer at site (s) and be directly responsible for all site operations on Projects including site management, technical advisory services, Field execution performance (quality, schedule, EHS & Cost).
· Lead a team of experienced GEV personnel and contractors to achieve the target
· Responsible to develop field execution strategies, site staffing estimates, customer/ constructor meetings, and tender documents
· Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products, analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action
· Expertise in overall field operations to ensure process discipline on site and assign site teams based on project requirements to ensure contract requirements are met
· During execution, monitor project performance in all areas including cost, schedule, technical advisory services, Environmental Health & Safety (EHS) and quality
· Identify performance issues and provide the leadership to resolve issues and ensure the project success
Qualifications/Requirements:
· Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university.
· Associate's Degree or related discipline from an accredited college or university with a minimum 7 additional years of related industry experience.
· High School diploma or GED equivalency with a minimum of 10 years of related industry experience.
· US Person with the ability to achieve security clearance for Department of Defense projects.
· Ability and willingness to travel up to 50% of the time on short notice.
Desired Characteristics:
· Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
· Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
· Demonstrated leadership and management skills which has resulted in success
· Served as Customer focal point on project sites and manage subcontractors or partner contract to ensure success
· Solid technical background, project management, and services experience
· Construction subcontracting and contract administration experience
· Possesses leadership qualities that align with GE Vernova Way.
· Background in a customer facing position within a Service environment.
· The work environment at onsite locations is of a construction type setting. Whilst performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, extreme heat, risk of electrical shock, risk of trips, slips and falls. The noise level on-site or on-board ships can be excessive, personal protective equipment (PPE) will be required.
· Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.
· SAP knowledge is strongly desired.
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the
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