Senior Program Manager, Systems Change

Description

REPORTS TO: Director Systems Change

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois

SALARY RANGE: $60,170--$91,070 (range commensurate with experience)

ABOUT ALL CHICAGO:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Senior Program Manager (SPM) System Change is a strategic leader and system builder working to develop interventions that support individuals experiencing homelessness make sustained returns to housing. The SPM Systems Change oversees the Systems Change Team that focuses on Employment and Income Programming, AmeriCorps VISTA, and system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) efforts.  The SPM supervise staff, oversee multiple areas of focus within All Chicago, and work closely with numerous external partners to advance Chicago’s efforts to prevent and end homelessness. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs. The job description outlines the likely areas of focus at the outset of the SPM’s role at All Chicago and is reflective of the level of responsibility and types of work SPMs manage.  

Specific Responsibilities: 

Program Management

• Provide leadership for applying for and launching new employment and income programs, including ensuring that processes, workflows, connections to partners, program goals, program utilization benchmarks are clearly articulated.
• Create and oversee a project management plan for program implementation and development.
• Develop and implement policies and procedures for the delivery of programming, including defining best practices for serving individuals experiencing homelessness. 
• Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed.
• Develop mechanisms to iterate and refine program throughout the course of the project.
• Collaborate with external partners to improve, design and implement program processes and policies. 
• Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring.
• Facilitate collaborative planning and activities across All Chicago staff, especially other SPMs. 
• Oversee subcontracted partners, in partnership with the administrative team at All Chicago, to ensure compliance with contract expectations and successful program delivery.
• Work closely with the Homeless Management Information System and Data and Performance teams to refine or launch new workflows or data collection processes, design reports, and incorporate continuous quality improvement processes into the    work.
• Compile reporting requirements and ensure timely submission. 
• Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows.
• Support partner agencies’ performance and troubleshoot issues as they arise.
• Liaise between funders and partners to ensure program is optimized and outcomes are being achieved.
• Use an Active Contract Management approach for managing All Chicago and Continuum of Care (CoC) programs related to employment and income, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs.

Initiative Management

• Serve as site lead for All Chicago’s AmeriCorps cohort, oversee compliance with grant management expectations and r