Executive Operational Planning Director (Legal Operations)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a talented Executive Operational Planning Director on our Legal Operations team in San Antonio, Texas.

As a dedicated Executive Operational Planning Director, you will provide support to the senior-most leaders through the prioritization and coordination of key deliverables and activities, interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, Enterprise CoEs, Executive Management and/ or the EC member. Provides innovative communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is in San Antonio, Texas. Relocation assistance is not available for this position.

What you'll do:

• Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Leads the coordination and documentation of progress toward achievement of business goals, objectives, strategies and action plan results.
• In partnership with Corporate Communications and the Chief of Staff team, defines and sets objectives and content of messages to be communicated in concert with EMG and/ or the Executive Council member's guidance, corporate mission and objectives, as well as the objectives of employee, member, and public communications.
• Evaluates and influences relevance of messages for intended audience and ensures consistency and accuracy for communication efforts across the team; identifies and implements innovative communication tactics.
• Provides advice and guidance and negotiates approval of deliverable materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.
• Responsible for the development, coordination and timely submission of relevant EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of employee CoSA events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
• Ability to build strong relationships and to work with all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
• Experience in Committee / Executive meeting preparation and facilitation.
• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate forward-thinking and planning.
• Demonstrated ability to interact and collaborate positively with executive leadership (C-Suite) and communicate complex concepts clearly.
• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.
• Expert knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint to create executive level presentations and develop process documentation.

What sets you apart:

• Ten plus years of progressive experience in operational planning, strategic execution, or enterprise-level business management