Administrative Support Associate II, Surgery

Department:

02400 WFBMG University Group Practice: WFBMC Main - Surgery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

day

Pay Range

$21.85 - $32.80

JOB SUMMARY

Under general supervision, the Administrative Support Associate II assists in a variety of moderately complex administrative matters for a department/program/clinic. Maintains cooperative working relationships and an open line of communication with other departments and members of the Medical Center. Resolves problems to improve customer service. Assists with the organization of the leadership's time and maintains accurate schedules. Additional responsibilities include, compiling information, creating spreadsheets, drafting communications and preparing written documents using Microsoft Word, Excel and other programs.

EDUCATION/EXPERIENCE

High school diploma or GED equivalent required and one year of related experience. Associate's degree preferred.

ESSENTIAL FUNCTIONS

1. Maintains leadership's or departmental calendar(s). This includes making appointments, arranging meetings, scheduling departmental activities, and arranging travel. Makes arrangements for facilities and audiovisual equipment as needed. Facilitates operational details of department/program/clinic.

2. Responsible for screening and referring callers, taking messages, and routing calls according to procedures. Uses organizational familiarity and discretion to address concerns and escalates to direct supervisor as needed. Provides detailed responses to information requests about programs and activities.

3. Prepare routine to moderately complex correspondence, agendas, proposals, course materials, schedules, articles, meeting minutes, reports and other materials. Reviews materials for accuracy and correct format.

4. Provides requested information for special reports/projects by researching files and records, retrieving stores data, compiling data, organizing and presenting information in a usable format, such as graphs, tables and charts.

5. Assists with business-related financial duties such as tracking accounts, producing financial reports, and providing budget preparation support.

6. Prepares, processes and maintains office operational records, such as payroll, purchasing and requisitions.

7. Organizes work activities to ensure completion on time.

8. Resolves problems to improve customer service.

9. Creates and maintains accurate files.

10. Facilitates departmental communication.

11. Maintains inventory and supplies for department/program/clinic.

12. Performs other related duties as assigned.

SKILLS/QUALIFICATIONS

Excellent oral and written communication skills

Proficient use of Microsoft Office

Strong organizational skills with attention to detail

Ability to work well with numbers and statistics

Strong customer service skills

Ability to maintain confidentiality

WORK ENVIRONMENT

Clean, well lit, comfortable, office environment

May be subject to interruptions

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the t