Strategy & Reporting Senior Manager - People Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Strategy & Reporting Senior Manager will report to the Vice President of Global People Solutions (GPS) and provide leadership to a global team responsible for delivering exceptional colleagues experiences, centralizing and optimizing People lifecycle processes and enhancing global solutions for the People Team. This role will play an integral part in developing stronger partnerships across the organization, driving data-driven decision-making, and enhancing organizational maturity through the GPS Make It Possible Strategy.

The leader is responsible for the development, implementation, and effective execution of global GPS Make it Possible Strategy across Best-in-Class Operations, Productive partnerships, and great place the work.  This role will focus on the elevation of GPS performance, driving alignment, global consistency, and speed of execution. This will include the implementation of an integrated and aligned strategy to grow and sustain our People Solutions value proposition and value to Visa colleagues and business partners. Key to success of this role will be the ability to developing holistic internal solutions, building an integrated roadmap for execution, and partnering across the GPS Leadership team to demonstrate results and impact of execution. This leader will need to build strong relationships across the People team.

The Senior Manager will be responsible for risk management, compliance, quality assessment, financial tracking, and productivity management. They will play a critical role in ensuring operational excellence and stakeholder satisfaction.

Successful candidates will have an unwavering commitment to operational excellence, proven leadership capabilities, strong relationship management, and a track record in strategic operations. If you thrive in a dynamic, fast-paced, and global environment, and you're ready to drive transformational change, we'd love to hear from you.

Key Responsibilities:

Lead operational oversight and performance of the GPS organization across all facets of operations. This includes our premier services, our optimized processes, our partnerships in the region and the colleague culture across the region.

• Leverage the GPS Scorecard to report on regional performance and report regional analytics- Manage and oversee GPS internal operations, ensuring consistency and excellence in service and delivery.

• Represent GPS at the regional level and drive the productive partnership strategy for our regional partners within the People Team including our COE’s, People Advisors and People Business Partners.

• Partner with the People Team and beyond to develop a pipeline of new work opportunities in partnership with the GPS Leadership team – support the execution of this roadmap throughout the year including reporting and communicating with leaders.

• Collaborate with cross functional leaders to implement our productive partnership strategy by understanding our partners business needs and proactively adopt initiatives to win in enhancing the value the organization brings to support our partners.

• Proactively identify, resolve, and manage issues that arise across the region as a front face to the region for escalations and urgent business needs.

• Partner with the GPS leadership team to implement solutions that help eliminate future issues and revert to our stakeholders with solutions, next steps, and execution plans.

• Monitor key performance indicators and utilize metrics and analytics to ensure strong stakeholder satisfaction, while identifying opportunities for performance and service quality improvement.

• Ensure that GPS delivery is adhering to regulatory and compliance requirements.

• Develop and drive the Great Place to Work strategy to enhance and adopt a positive site culture, achieving high performing culture scores.

• Support talent planning discussions to ensure GPS had high performing talent operating in region.

Lead and implement the GPS Shared Service Strategy and Governance Model including:

• Lead the management of our GPS Make it Possible Strategy acr