Clinical Director (Residential)

$92,115 - 105,932.25 /Yr.
$3,000 Sign-on Bonus!

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Location: Uptown, 60640

The Clinical Director of Residential will focus on creating and maintaining safe housing options with supports in place for Trilogy clients and those living in permanent supportive housing where Trilogy is the contracted service provider. The Clinical Director will oversee the residential operations for the organization which includes various 24/7 residential programs such as Cluster, Group Homes, PSH, HUD, Supportive, and Supervised programs.

The Clinical Director will provide direct supervision to the program managers within the residential programs and oversee all operations within the department. They will work with team members to manage 24/7 schedules, develop and oversee efficient workflows, and ensure that individuals receiving services have high quality treatment and continuity of care with favorable outcomes per federal, state, accrediting, funding, and organizational requirements. The Clinical Director will provide and ensure their teams provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance use utilizing a harm reduction approach.

Responsibilities:

• Oversee all residential programs and ensure they have ample staffing, meet contractual obligations, and provide high quality individualized services to clients.
• Advanced knowledge of homeless services systems including HUD, Coordinated Entry System (CES), Statewide Referral Network (SRN), and the Homeless Management Information System (HMIS).
• Ensure timely and accurate assessment process and documentation is completed for clients and applicants for services with systems including HMIS, SRN, and HUD.
• Participate in CoC meetings for the agency and inform on upcoming initiatives and issues related to Trilogy.
• Ensure adequate resources and coordination to support housing location and services for class members into residential programs.
• Assist in managing landlord relations and mitigation issues.
• Direct the development and programming operations for residential programs to meet deliverables of grant funded services and ensure that Medicaid billing is maximized.
• Make recommendations for additional services, housing, and/or residential resources to state and other stakeholders. Support in pursuing additional Supportive Housing opportunities to meet the housing needs of clients and apply for additional funding opportunities to expand programming.
• Main point of contact for contract/grant funding entities and partners for residential and HUD quality assurance. Ensure compliance and timely reporting on all contract/grant performance measures and outcomes to the funding entities.
• Serve as the main point of contact for clinical services, entrance and exit criteria for HUD clients, and compliance with auditing bodies.
• Maintain 90% bed utilization across residential programs with clear processes for accepting clients into various programs and streamlining the onboarding process for new residents.
• Analyze and use program outcomes to make changes in programming and/or service delivery models. Identify, develop, and monitor new programming and/or service delivery initiatives; and ensure they are aligned with organizational goals.
• Provide effective supervision and coaching to all assigned employees. Train new employees to provide quality services to clients.
• Identify employee training opportunities and facilitate employee improvement. Ensure continued education and training for assigned employees to strengthen services provided.
• Provide on-call assistance and consultation to program managers and ensure adequate on-call coverage is in place for 24-hour staffed sites and programs.
• Anticipate risk management issues and provide resolution prior to risk becoming an organizational issue. Initiate program incident notifications as necessary.
• Serve as subject matter expert, providing training and conducting focus workgroups on various topics related to supporting people served in residential settings and designing services that meet the needs of the clients.
• Lead and participate in meetings, committees, and workgroups.
• Communicate the mission and vision of Trilogy’s housing and residential programs effectively through leadership with both internal and external employees and partners