Billing QA Engineering Manager

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

Cloudflare’s Billing Engineering Team built and maintains all the internal/external billing related services, product provisioning services and services related to entitlements. This is a vital team centric to every product launch, campaign or initiative Cloudlfare undertakes. There are constantly multiple high profile initiatives going on, therefore the ability to context switch, communicate proactively and manage expectations is a key.

Billing Team is a place where you will learn fast, interface with all other engineering product teams, work with empathetic and team driven engineers, solve hard challenges and celebrate wins. Introspection, project/incident retrospectives, team communication is central to our success.

What you'll do

• Provide hands-on leadership for a team of quality engineer/s to drive quality engineering initiatives with an automation-first approach in an Agile development environment.
• Form ongoing Quality Assurance strategy, in partnership with Engineering and Product Managers with emphasis on test automation
• Create detailed, comprehensive, and well-structured test plans.
• Estimate, prioritize, plan, and coordinate testing activities.Lead planning processes to create roadmaps and objectives for your team that align with organizational goals.
• Strategize, lead, and execute end to end integration tests, system tests,  functional/ non functional tests for various complex programs and initiatives.
• Support "ad-hoc testing" needs.Model and foster a culture of collaboration and ownership while promoting a growth mindset.
• Drive Quality Engineering solutions by planning and designing testing strategies using modern quality processes and methodologies.
• Define, track, and publish quality assurance metrics, including code coverage, quality, and performance to the team and stakeholders.
• QA Testing efforts would be surrounding company’s internal/ external quote to cash systems which includes internal and SAAS systems that support ordering, subscriptions, entitlements, billing, invoices, taxation, payments, revenue recognition and other systems/ integrations supported by enterprise engineering team
• Job will involve a combination of manual QA testing and automation QA testing. The split between the two can vary depending on business needs.
• Provide Automation Key Performance Indicators to the leadership team.
• Hire, lead, mentor and coach teams to be successful contributors.
• Drive test automation coverage for all applications.Provide technical and strategic mentorship to the team.Implement ideas to increase team productivity and efficiency.
• Engage with development teams to optimize automated testing to allow for faster release cadence

Examples of desirable skills, knowledge and experience

• You have independently managed and drove the E2E automation program
• You have hands-on experience in designing and building using at least one of the Test automation frameworks (Jest, TeamCity, Cypress, Selenium, Cucumber, Junit, TestNg, Playwright, bdd, Maven, WireMock or Newman) and built new test automation libraries
• Programming Skills: Proficiency/Good Understanding in at least one programming language is crucial
• Common languages used in software QA engineering include Go, Python, Java. Knowledge of scripting languages like Bash or PowerShell can also be valuable
• Strong written and verbal communication skills in English
• Ability to work in a fast-paced, ever-changing environment, learn quickly a