Regional Account Manager - Parts

Job Description:

About the Role

Establishes and refines distribution for aftermarket parts related to all Terex Utilities products. Ensures continued business growth in assigned region, industry or national account. Targets each marketplace and identifies the best companies to develop the parts business. Coordinates development efforts with other Terex functions such as engineering, and finance.  Resolves and escalates issues related to Terex parts. Educates Terex customers on the Terex aftermarket parts value proposition. Assists in identifying new business opportunities for the parts business

Essential Functions (Listed in order of % of time)

• Establishes and refines distribution for Terex aftermarket parts.
• Ensures continued business growth in assigned region, industry or national account.
• Targets areas where Terex is not the primary source for parts.
• Conducts research of local market and business activity.  Identifies potential new customers and products.
• Coordinates development efforts with other Terex functions such as customer service, marketing, operations, and warranty.  Ensures customers understand Terex parts and warranty processes.
• Contacts potential, new, and existing customers on a regular basis. Educates customers on products, service, warranties, and technical support. Ensures that customers have access to customer service, field service and other Team Members.
• Assists customers with business planning and development of Terex parts business.
• Collects feedback on existing products and service, as well as changes, enhancements, and new products that customers would like.  Conveys information to parts team members for research and consideration.
• Develops customer profiles including volume, contacts, and procedures related to purchasing and operations, competitors, etc. and forwards information to the company’s centralized database of market information.
• Provides customers with information on parts usage, trends, and service level.
• Formally communicates to dealers on all appropriate matters.
• Presides at trade shows, coordinating business development and educational activities with assigned customers and contacts.
• Keeps accurate record of customer communications.
• Maintains a high professional image and appearance with self and Terex vehicles
• Controls expenses per agreed-upon budget. Performs other duties as assigned that support the overall objective of the position. 

Required Qualifications

• Bachelor’s Degree in Business, Engineering, or relevant degree, or 10 years’ relevant experience
• 5 years’ experience in commercial or industrial customer facing role
• Willingness to travel up to 75% of work schedule
• Basic knowledge of computerized spreadsheet, email, and word processing programs