Homeowner Property Subrogation Processing Specialist - Coppell, TX

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Responsible for storage and maintenance of evidence required to pursue subrogation.   

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties.

• Generates and sends appropriate forms to insured/claimant for completion.

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.

• Makes and maintains a connection with the customer by understanding and meeting their needs.

• Receives, screens and routes incoming telephone calls and other electronic correspondence.

• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed.

• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.).

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing.

Preferred ​Qualifications:

• 1+ year(s) of related experience and/or inventory management experience.

• Strong attention to detail and organizational skills.

• Basic knowledge of claims processing or insurance industry is a plus.

• Proficient in data entry and comfortable using claims or document management systems.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Excellent communication and teamwork skills.

Work Location & Schedule:

• Due to the nature of the work, this is an in-office position. Candidates for this role must be able to commute to the office location. 

• Office Location: 3300 Olympus Blvd Ste 400, Coppell, TX 75019

• Schedule: Mon - Fri | 8:00am - 4:30pm CST

Notes:

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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Skills

Business Communications, Claims Processing, Detail-Oriented, Documentations, Inventory Management, Mail Handling, Multitasking, Organizational Skills, Working Independently

Compensation

Compensation offered for this role is 17.43 - 24.55 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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