Team Lead Operations Support

Job Details

Team Lead Operations Support

Job Description

Summary/Objective:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Development, Testing and Infrastructure Service Support team members. You will manage and ensures all production changes are made in accordance with the HPP life-cycle methodology.

You will be responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. You will assist in defining a future strategic vision while supporting the launch of new initiatives through the HPP SDLC process. In addition, you will be required to develop an in-depth Functional knowledge of the application(s) supported and interdependencies.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in a constant state of alertness and safe manner.

• Primary focus areas will include promoting stability and quality of support services in line with the HPP strategy
• Work across multiple application development areas and support teams to ensure high level of support service
• Ensure essential procedures are followed and contribute to defining standards
• Demonstrate in-depth understanding of how apps development integrates within overall technology function
• Drive the change in culture to ensure Production Control best practices are implemented.
• Analyze complex problems / situations and propose solutions
• Partner with Manage, Operations Support to facilitate workload which is subject to changing priorities and demands.
• Create and maintain a knowledge base to ensure that knowledge is shared across Production Control resources.
• Monitor the daily production processing, troubleshoot and report all failures
• Maintain proficiency with production control tool sets.
• Assist team members in delivering a positive outcome in all production initiatives.

Supervisory Responsibility:

This position has supervisory responsibilities over the Production Control Team

Work Environment:

This job operates in an office setting.  This role requires regular walking to various locations around the building.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking and sitting for long periods.Travel

This position may require travel for training as required.

Work from Home

This is not a work from home position.

Required Education and Experience:

Education: 

• Bachelor degree preferred in Business Administration, Health Sciences, Computer Science or Information Technology
• 3 years industry experience in Production Control operations required.

Required Skills/Abilities:

• Schedule, monitor, training, and technical support for Automic Scheduler (Appworx).
• Manage SFTP request and monitor.
• A Detailed knowledge of Production Control procedures and responsibilities.
•  Knowledge of production job scheduling, data transmission protocols and remote printing procedures and utilities. 
• Ability to interact positively and productively with Information Technology management and staff, as well as with all levels of management. 

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.