IT Production Tech Lead

Company Description

Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack.

Job Description

Within the “Banking Services” Department, the CRM department (team of 7 people) is responsible for maintaining operational condition and implementing business or technical changes within the Customer Relationship Management scope.

CRM platforms for Caisses d'Epargne and Banques Populaires are among the sensitive applications under the responsibility of the service. Among the solutions in place to meet this need for customer knowledge, we are responsibles for the daily operations of applications hosted on two plateforms : The first one is a Salesforce/Mulesosoft platform and the second one is based on ADOBE Campaign solution.
Our end customers are Caisses d'Epargne and Banques Populaires. We work closely with the publisher BPCE SI in particular during the build phases.

The production engineer participates in projects in the construction and production phases of application development. It ensures the proper functioning of applications under its responsibility, taking into account the availability of resources.

It can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and monitors progress and continuous improvement.

 

Missions :

• Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions.
• Ensure availability of technical resources
• Analyze and correct incidents at levels 2 and 3
• Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams
• Implement technical solutions for incident resolution. Perform diagnostics to identify causes of malfunction, propose and implement patches and “backup” solutions.
• Maintain information system applications in operational condition for quality, productivity and security.
• Analyze the operational risks and customer impacts of its area of responsibility
• Manage environments (definition of needs, validation of development and acceptance environments, monitoring)
• Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality).
• Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers.
• Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.).
• Contribute to the reliability, security and optimization of security in its area of responsibility
• Propose innovative solutions to improve the performance of its field of activity
• Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility

Specificities of integration activities

• Participate in the design and/or choice of solutions (or software packages)
• Participate in the production of information system evolutions
• Establish operational preparation records, manufacture or upgrade components, test them individually and ensure that the results comply with technical specifications
• Integrate the solution or hardware and/or corrective maintenance into the repository and ensure the availability of components
• Actively participate in certification

In addition, for the Packaging activities

• Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the published versions, manage the repository of the platform (object and configuration reference)

In addition, for approval activities

• Ensure the approval of various software, perform acceptance, validation, installation and supply of components, and perform t