Principal Program Manager, Business Change

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid.  In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Principal Program Manager, Project Management for Massachusetts This is a Hybrid Role - Must live within a commutable distance to one of our locations

Job Purpose

National Grid is leading the clean energy transition, having announced its vision for a clean, fair and affordable energy future across its jurisdictions by 2050. To achieve this vision, we need to build a smarter, stronger, cleaner energy system.  This means reimagining how we operate throughout the business and implementing new processes and technologies.  The adoption of these changes is critical to our success. That’s where you come in.
 

Key Accountabilities

• Manage/Own the Change (end user adoption) from strategic planning through adoption for new processes and technologies deployed across the enterprise.
• Deliver change of various sizes as a single change resource or manage a team of change practitioners. 
• Understand agile project delivery and how to execute and deliver change management within an agile delivery environment. Inclusive but not limited to:
• Change Strategy
• Case for Change 
• Stakeholder Engagement Strategy, Management and Execution 
• Change Impact Assessment
• Engagement Strategy and Execution
• Communications Strategy and Execution
• Job Performance Support
• End-User Training
• Business Readiness
• Post Go-Live Support
• Adoption Tracking
• Analyze and develop custom change plans and resource models for a change initiative.
• Identify human and organizational risks and develop and maintain the project’s change management plan.
• Manage advocacy at the executive and stakeholder levels to develop buy-in for the implementation project.
• Consult and upskill resources across the enterprise as they develop and deliver their own change initiatives.
• Support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks.
• Measure and track the impact the change plans are having on end user readiness and adoption and adjust accordingly.
• Contribute to defining and maintaining the NG change methodology and standard templates.
• Partner with change practitioners across the organization to share best practices and lessons learned to develop a standardized change delivery approach.
• Manage a team comprised of NG and 3rd party resources.

Qualifications

• 4+ years change management experience, preferably in implementing change driven by a technology implementation.
• 2 - 3 years’ experience in developing and implementing end-user training strategies.
• Experience managing a team.
• Able to set and translate strategy, challenges, and emerging priorities into action.
• Demonstrated leadership skills with a focus on teamwork, collaboration, communications and the ability to influence others indirectly, i.e. without direct line supervision.
• Emotionally intelligent and self-aware – Comfortable in a team environment, strong group dynamics awareness and collaboration skills, combined with the ability to communicate to a wide variety of individuals with whom have different functional accountabilities ie. able to easily build rapport and flex style to suit different stakeholders.
• Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload.
• Ability to adjust to varying or unexpected changing conditions and shifting priorities with minimal direction.
• Ability to manage competing priorities and deliver on multiple projects in parallel.
• Creative and innovative.
• Customer focused and results oriented.
• Excellent facilitation skills in virtual and in-person environments
• Excellent written and oral communication skills.
• Excellent MS PowerPoint skills.
• Bachelor’s degree required 
• Professional qualifications and accreditations in Change Methods a plus but not required
• Prior background and experience in the energy and utility industry a plus but not required

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position, gai