Assistant Director, Housing & Business Operations

The Assistant Director for Housing and Business Operations is a full-time, 12 month, live off position. This position provides leadership in development and maintenance of an environment that animates the mission and the Catholic and Marianist heritage of St. Mary's University through the coordination of housing operation functions including, but not limited to, management of the University's student housing software to facilitate room assignments, meal plan enrollment and associated processes; on-going data management and reporting to inform strategic and operational decision-making; and budget coordination. This position manages the after-hours crisis response protocol for Residence Life and serves as a liaison between the Office of Residence Life and primary campus partners such as Business Office, Office of Admission, Center for International Programs, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as primary administrator of housing assignments and procedures, including the management of those assignments in various databases (StarRez, Banner, Blackboard Transaction and ID card access management).
• Manages student housing software system (StarRez) to register, assign, bill and track housing and meal plans for all residents, and trains departmental staff on the same to assure optimal student experience.
• Coordinates the University's multi-phased room assignment processes for new and returning resident students for fall, spring, and summer housing, to include housing configurations.
• Maintains appropriate and timely communications with students concerning their applications, room assignments status, and roommate(s)/suitemate(s).
• Generates and creates weekly, monthly, and annual housing reports to provide University personnel and campus stakeholders with necessary housing predictions and financial implications.
• Coordinates with StarRez-StarCare and University Information Services partners, as appropriate, to resolve issues and update the housing portal every semester.
• Maintains official rosters and room lists, assignment cancellations/withdrawals, room changes, residency exemptions, approved Emotional Support Animals, and all official housing occupancy records.
• Coordinates the inventory and room inspection process through StarRez, to include standardizing damage charges and assuring a timely billing process.
• In collaboration with the Assistant Director for Operations and Conferences, coordinates the opening, closing and securing of the residence halls at the beginning and end of each semester and during holiday periods.
• In partnership with other departmental staff, maintains frequent and comprehensive communication with Facilities Administration personnel regarding residence hall maintenance and renovation projects.
• Serve on a central-office on-call rotation to support live-in professional staff members responding to campus incidents.
• Assists with recruiting, training, supervising and evaluating Office of Residence Life student employee(s).
• Serves on assigned committees, boards or commissions.
• Performs other duties as assigned.

QUALIFICATIONS:

• Master's degree from an accredited college/university is required; degree in student development, higher education, counseling, or related field preferred.
• 2-4 years of full-time related experience in an institution of higher education, preferably in an office of Residence Life.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must maintain a valid driver's license, motor vehicle liability insurance and personal injury insurance, and complete the University Van Driver Training within 90 days of employment date.
• Must clear and maintain a favorable background investigation and clearance.
• Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times; an ability to work effectively with communities across the university.
• Must have high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; displays solid problem solving and interpersonal skills; works well independently and as part of a team.
• Must have strong self-judg