Accounts Payable, Receivable and Business Process Quality Analyst I

Inside the Role

DTNA Finance Operations: One team, best team!

Finance Operations is a proud financial steward of our company, intentionally investing in relationships to enable our extraordinary team, business partners and organization to succeed. As a valuable business partner we ensure transparency, provide operational guidance and services. As quality gatekeeper we drive compliance with finance operational rules within DTNA and the Daimler Truck Division.

Be part of it, join the team!!
Your tasks at a glance:
A. Vendor and Internal Inquiries & De-Escalation
B. Vendor Reconciliation
C. Invoice Error Handling
D. Help Desk Tier 3 Escalations
E. Creation of Key Performance Indicators and related CI Initiatives
F. Internal Control
G. Methods, Processes and Systems
H. Consulting & Training
I. Project Work

The Analyst II – Supplier Help position plays a key role in the Finance Operations group. Key responsibilities include fielding vendor and internal inquiries related to invoice submission and payments, reconciliation of vendor accounts and subsequent communication to the vendor, plant personnel or other internal departments in order to resolve issues. The Analyst is responsible for handling Help Desk escalations from the off-shore team, and resolving open items in a timely manner. The Analyst must be able to assist in researching operational and system issues across several departments, communicating actions needed to be taken. Other responsibilities include cbFC Error Handling, documenting and updating processes as needed, creating key performance indicators (KPI's) and executing related action items for improvement.

We Take Care of Our Team

Position offers a starting salary range of $56,000 - $71,500 USD

Pay offered dependent on knowledge, skills, and experience 

Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off.

Facilitate the seamless flow of capital to minimize disruptions and maximize results.

• Help Desk/Document Submission De-Escalations

  • Quickly work to resolve vendor issues that have been escalated through the Accenture channels, requiring DTNA intervention. Requires problem solving and cross functional communication/vendor outreach

• Vendor Reconciliation

  • Reconcile Vendor Statements as needed to investigate reasons for non-payment or to proactively address payment issues. Requires problem solving and cross functional communication/vendor outreach.  

• Error Handling

  • Work and clear all assigned error inbox issues. Work with internal and external stakeholders to improve processes to ensure future errors are not duplicated. Contact vendors on issue and how to resolve on a go forward basis. Contact internal departments to resolve root-cause.

Be a strategic ally to our stakeholders

• Vendor and Internal Inquiries & De-Escalation

  • Work ad-hoc vendor payment issues as requested by management. Research and resolve parked documents. Work with vendors to improve their invoicing practices to assist with efficient invoice processing.

  • Assist and support internal employee inquires as requested. Research and resolve any non-payments to vendors due to bad invoicing practices. Work cross-functionally with other departments to determine why invoices are not posting.

Be a part of our passionate and empowered team with a culture of belonging.

• Empowered engagement with our team, business partners and organization

  • Assist in resolving operational and reporting issues.

  • Assist with consulting on current processes.

  • Assist with creating Standard Work Instructions.

  • Willingness to fail-fast, actively adapting and promoting improvements

• Support our culture of belonging

  • Developing a work environment that supports empowerment and inclusion for our current and future employees

  • Build a great place to work for all, committed to a culture that supports flexibility and encourages a positive working environment that achieves the needs of our business and employees

Commit to continuous improvement by embracing digital transformation and process innovation

• Create of Key Performance Indicators and Related Continuous Improvement

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