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Principal Scrum Master

Amadeus
Salt Lake City, United Statesfull_timeVerifiedPosted 13 Jun 2025

About the role

Job Title

Principal Scrum Master

Summary of the role:

Navitaire, an Amadeus company, is a proven innovator in the travel industry, shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a significant impact on the world of travel.

The Principal Scrum Master will accelerate the flow of value delivery at Agile team level, through embracing and promoting the Lean-Agile values and principles. Facilitates the team and train ceremonies and is the guardian of the Scrum/Kanban/SAFe train artifacts; communicates with stakeholders, escalates impediments, helps manage risks, and strives to improve this all in a robust way, restlessly.  This is a hybrid position and would require you to work in our Salt Lake City or Minneapolis office 2-3 days a week.

Responsibilities:

  • Establish and facilitate Agile team practices (Events, agile estimation, artifacts, demonstrating the value, continuous improvement, built-in quality)

  • Coach teams and individuals to optimize their flow of value and improve predictability and time to market.

  • Coach team members in Lean-Agile practices and mindsets in a scaled Agile environment

  • Drive key agile performance metrics to measure team, organizational performance and identify areas for growth and improvement.

  • Identify and implement techniques to improve team effectiveness utilizing an empirical approach and support the team in decision-making

  • Summarize Team goals and publishes them for visibility and transparency

  • Foster an environment of mutual influence, team identity, commitment towards shared vision

  • Collaborate and coach Product Owners and other stakeholders and help create and maintain a value-focused team backlog

  • Collaborate with Product Management and portfolio leads to create long-term delivery plans and forecasts

  • Collaborate with Agile coaches and contribute to org-level Agile transformation

Common accountabilities:

  • - Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

  • - Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

  • - Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Qualification

  • Bachelor’s degree in information technology or related field; Master’s degree is a plus.

  • Minimum 8 years of experience with software development methodologies and agile development

  • Minimum 5 years of experience as a Scrum master or Coach for multiple Agile teams

  • Experienced in working within a scaled-agile environment with distributed teams managing cross-functional teams

  • Certifications including or equivalent to SAFe RTE, SPC a plus, Scrum,org, PSM 11, PMI-ACP.

  • Proficient with tools such as Azure Dev Ops (ADO) or Jira

  • Experience querying data and building reports using PowerBI

  • Knowledge of modern engineering practices such as CI/CD, DevOps, SRE and cloud computing.

  • Strong knowledge of project management principles

  • Excellent communication skills, capable of interacting effectively with a diverse range of audiences.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a

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Company

Amadeus

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