Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Job Profile Summary

Under the general direction of the Senior Director of Patient Services, responsible for collaborating with a highly performing team that designs programs and supports proposal requests/demonstrations of Manufacturing Services capabilities. Responsible for orchestrating our current capabilities into effective solutions that address our clients’ specific brand needs. Applying understanding of patient services, current & future technology capabilities, and the dynamics of the patient and provider population, enabling the effective program operations for existing and new portfolios. The Director serves as in the lead to execute the internal components and change management related to implementation of program CRM’s, Portal’s and other supporting technology and processes. This includes the client-specific components of the product builds.

PRIMARY DUTIES AND RESPONSIBILITIES:

·        Collaborate effectively with internal stakeholders to complete strategic projects aimed at enhancing patient services operations and client satisfaction.

·         Define and implement processes to support design and delivery of projects to meet specific brand needs. Applying knowledge of Patient Services operational process, technology, patient needs, provider space and brand attributes to create a tailored process to support request for proposal response and other business development activities.

·         Develop and implement methodology to measure effectiveness of program designs to identify validated approaches.

·         Communicate delivery strategy driving awareness within the organization to support mission and adoption

·         Evolve delivery experience practice to optimize engagement within the organization championing capabilities and utilization

·         Foster environment where team members are engaged, motivated and encouraged to grow professionally

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of ten (10) years of experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

·         Demonstrates ability to assess near-term and long-term impacts of decisions and effectively weigh options resulting in successful outcomes​

·         Proven ability to communicate effectively, drive initiatives and achieve results across a wide range of stakeholders

·         Strong leadership skills including coaching/developing others and leading a cross functional team in a matrix environment

·         Broad understanding of healthcare landscape​

·         Detail understanding of patient services ​with intimate knowledge of patient journey and factors that influence

·         Broad understanding of healthcare digital transformation drivers and patient engagement trends

·         Ability to successfully implement and operate patient services programs​

·         Understanding of enabling capabilities utilized in patient services such as texting, portals and real-time benefit verification

·         Ability to acquire new information and apply to operating model ​

·         Prior experience with business process modeling tools desired: Visio, etc. 

·         Must be able to work rapidly and accurately under pressure to work in a safe and effective manner and to handle different issues and priorities simultaneously. 

·         Experience with Salesforce preferred

·         Strong analytical, problem-solving skills

·         High energy with a positive outlook and experience as a change agent

·         Self-starter/motivator, goal oriented, innovative, committed to winning

·         Ability to work effectively with minimal supervision and guidance

·         Strong knowledge of computers to operate effectively with PowerPoint presentations, Microsoft Project, Excel spreadsheets and Microsoft Outlook

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer