Principal Unified Communications Integration Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This role is responsible for designing and deploying tailored voice solutions based on customer-provided requirements. The ideal candidate will have a strong background in VoIP technologies and systems integration, with the ability to build custom interfaces between voice platforms and customer systems, data sources, or SaaS applications.

This position requires a blend of technical expertise, problem-solving skills, and a collaborative mindset to deliver seamless, scalable, and secure voice integrations.
Overview

Job Description

Key Responsibilities 

• Analyze customer requirements and design customized voice solutions to meet business needs 

• Develop and deploy integrations between voice platforms and customer systems, including databases, APIs, and SaaS applications 

• Collaborate with internal teams and external stakeholders to ensure successful implementation and support 

• Troubleshoot and resolve integration issues across voice and data environments 

• Document integration architecture, workflows, and deployment procedures 

• Contribute to continuous improvement of integration frameworks and best practices 

Technical Skills 

• Experience with voice platforms, PBX systems, and SIP trunking 

• Strong understanding of VoIP technologies and protocols: SIP, RTP, SDP, TLS 

• Extensive experience with REST APIs, webhooks, and common SaaS connectors (Salesforce, ServiceNow, SAML/OIDC) 

• Familiarity with SQL and database technologies 

• Experience with security protocols protecting data in transit and at rest 

• Experience with scripting or programming languages (e.g. JavaScript, Bash) 

• Solid knowledge of Linux systems and command-line tools 

• Understanding of LAN/WAN technologies including Ethernet, VLANs, and routing 

• Experience with packet analyzers and diagnostic tools 

• Ability to document architectural designs using diagrams and workflows 

Professional Skills 

• Ability to manage projects independently and deliver high-quality solutions with minimal oversight 

• Strong analytical and problem-solving abilities in complex environments 

• Excellent communication skills for technical documentation, incident reporting, and customer interaction 

• Ability to manage customer expectations and drive a superior customer experience 

• Team-oriented with a professional demeanor and adaptability under pressure 

Experience & Education 

• Bachelor’s degree in Computer Science, Information Systems, or a related field—or equivalent work experience 

• 3+ years of experience in VoIP systems engineering or voice application development 

• Experience with systems integration and API-based development in enterprise environments 

Skills

Linux Bash Shell, RESTful APIs, Scripting, SIP Trunking, System Integration, VoIP Solutions

Compensation

Primary Location Pay Range: $140,785.47 - $211,178.21

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who mat